Service Assistant

Job Summary

The City of New Braunfels is scouting for a superstar to join their Civic/Convention Center crew! We're searching for someone with a firecracker personality, ready to juggle administrative tasks and a touch of marketing magic. Our center boasts a whopping 55,000 square feet of versatile and modern event space. Learn more about this event wonderland at www.nbconventioncenter.com
GENERAL PURPOSE: Under general supervision, performs a variety of administrative functions for the Civic/Convention Center; supports local marketing efforts; prepares various types of departmental financial documentation; maintains records and files; responds to inquiries; and provides exceptional customer service to City staff, clients, vendors and the general public.

Primary Duties and Responsibilities

PRIMARYDUTIES AND RESPONSIBILITIES:
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Some of the duties listed may not be performed by all departments.

• Answers and directs incoming telephone calls and walk-in customers; provides facility information and assistance in person, by email, and via telephone; and greets visitors. Tracks and reports monthly inquiry data.
• Conducts a variety of general reception office duties including data entry, filing and copying documents, organizing event paperwork, preparing correspondence, and receipt of deliveries.
• Assists in local marketing efforts including social media posts, e-newsletter development, website updates, office handouts, and other items as directed by the Center Manager.
• Creates and schedules digital and print signage for marquee, video walls, room signs, and calendars.
• Performs general accounting and bookkeeping duties; accepts and processes payments, payment requests and purchase orders; prepares receipts, deposits, and cash reports.
• Assists in annual budget preparation and/or tracking of expenditures; performs project accounting as assigned.
• Updates and maintains records, filing systems, databases, lists, and displays; performs document scanning; coordinates the shredding of documents.
• Supports the department in ensuring events and documentation comply with Federal, state, and City policies, ordinances, and practices.
• Monitors and maintains the cleanliness and organization of office and beverage supplies/equipment based on established par levels; orders supplies, uniforms, name badges, and/or business cards.
• Fulfills event beverage service requests, including setting up a beverage station with appropriate equipment, replenishing as needed or instructed, and maintaining cleanliness of the area.
• Responds to client, guest, and management requests in a timely and professional manner.
• Maintains a professional relationship with City of New Braunfels employees, vendors, clients, and attendees.
• Performs other duties as assigned and or required.

Education, Experience, Licenses and Certifications

MINIMUM QUALIFICATIONS:
Education and Experience:
High School Diploma or GED equivalent; AND one (1) to three (3) years administrative/customer service experience; OR an equivalent combination of education and experience.
PREFERRED QUALIFICATIONS:
Experience:

• Three (3) years of hospitality experience (such as in an event facility, restaurant, hotel or catering company).
• Knowledge of the characteristics of a public event facility, service methods, social media, and graphics development.
• Bilingual highly preferred.

• Must possess a valid Texas Driver’s License.
• Must obtain a current Food Handlers Certification upon hire.

Knowledge, Skills and Other Requirements

Required Knowledge of and Skill in:

• Customer service standards and protocol.
• Correct English grammar, composition, spelling, punctuation, and vocabulary.
• General office practices and equipment, including records management principles and standards.
• Efficiently operating a personal computer utilizing a variety of business software (Excel, Word, Power Point, etc,).
• Performing routine accounting duties.
• General concepts of social media.
• Effective communication skills, both verbal and written.
• Establishing and maintaining cooperative working relationships with clients, vendors, attendees, City employees, officials, and the general public.
• Ability to set priorities, make independent judgments, and multitask.
• Preparing correspondence, reports, and other departmental documentation.
• Maintaining and enforcing all aspects of security of confidentiality of information, documents and records.

• Work is performed in a public facility and small office environment; is subject to sitting, standing, bending and reaching for extended periods of time; and must be able to safely pull, push lift and carry items weighing up to forty (40) pounds.
• May be required to work immediately before, during or immediately after an emergency or disaster.

The City of New Braunfels offers a cost effective comprehensive benefits package to all full-time employees. Some of our benefits are also available to our part-time regular employees.
To learn more about our compensation and benefits, please visit our Employment Info page.