Marketing Assistant

Capitol Services is currently seeking a Marketing Assistant to join our growing team!

Capitol Services was founded in 1978 and has become a leading provider of services to legal and financial professionals nationwide. Our mission is to provide friendly, efficient, and cost-effective service to our clients amid a relaxed atmosphere that encourages a balanced work life experience for our employees.

Named one of the "Best Places to Work" by the Austin American-Statesman, we know that it takes the right mix of passion, dedication, and fun to make a well-rounded workplace. Joining the Capitol Services team means working with a best-in-class, passionate team of professionals who truly care about the work we do and the people we do it for. If that sounds like an environment you'd like to be a part of, we'd love to talk to you! Capitol Services is an equal opportunity employer.

About the role:

You will be working in our Austin, TX location providing daily administrative, operational, and clerical support to the Marketing and Sales departments, namely by managing and maintaining customer account and client relations records. This role involves working full time, Monday through Friday.

What you will do:

• Provide daily administrative, operational, and clerical support to Marketing and Sales departments
• Set up, maintain, and manage customer accounts and client relations records
• Correctly enter, verify, and update client information in Capitol Services’ internal systems
• Compile, format, proofread, and consolidate marketing and business databases
• Review files, records, and other documents to obtain information to respond as sales and marketing support
• Prepare outgoing mail for the Marketing department
• Communicate with clients, coworkers, and others in a timely, effective, and professional manner
• Communicate with clients, coworkers, and others to answer questions, disseminate information, take orders, and address complaints
• Manage inventory and order marketing and sales materials
• Assist the Salesforce Administrator by creating target lists and reports

Who you are:

• Preferred experience: You have marketing or other relevant experience.
• Technical competencies: You are comfortable using Microsoft software (Outlook, Word, and Excel) and interacting with Adobe PDF documents. Knowledge of Salesforce is a plus!
• Strong organization and time management skills: You have the ability to multi-task and prioritize projects / assignments and strong attention to detail.
• Strong communication skills: You have excellent verbal and written communication skills. You communicate in both a professional and friendly manner with clients and coworkers. Previous customer service experience is a plus!
• Adaptable: You are eager to use new tools and learn new processes and technologies. You can adapt to changing priorities while working in a fast-paced and high-stress environment. You have strong problem-solving skills to address any challenges that may arise.
• Coachable: You have the ability to retain and implement instruction and training. You are open to learn and navigate our current processes and systems. You are not afraid to ask questions.
• Positive attitude: You demonstrate a positive customer service attitude. You are courteous and polite, especially when navigating through difficult conversations, problems, or complaints that may arise.
• Team player: You are able to work in both a team and independent setting. You tend to foster support and dependability towards your peers while also getting your individual tasks done within specific time constraints.
• Reliable: You are able to work during our regular business hours at your assigned location. You are a punctual individual and able to follow an assigned work schedule. You are able to maintain client confidentiality at all times.
• Office environment: You are able to remain in a stationary position 75% of the time.

What we offer you:

• $22.00 or higher hourly rate, depending on applicable prior experience
• 100% employer-paid medical, dental, and vision benefits for the employee
• 401(k) with scheduled employer contribution
• Employer-paid employee assistance program, as well as life and long-term disability insurance
• 4 weeks of accrued paid time off (including vacation and sick days) + 10 paid holidays
• Encouraged work-life balance including a hybrid working model with WFH equipment provided following successful training
• Access to building fitness center
• Office team events and learning development opportunities

Please apply with both your resume and cover letter if you think you would make a great addition to our team!

Want to get to know us better? Check out our:

Website: https://www.capitolservices.com/

Twitter: https://twitter.com/CapitolServices

Facebook: https://www.facebook.com/CapitolServices/

Applicants have rights under Federal Employment Laws. Please review your rights below:

Equal Employment Opportunity (EEO):

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Employee Polygraph Protection Act (EPPA):

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

Family and Medical Leave Act (FMLA):

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

Please review our Privacy Policy, available at https://www.capitolservices.com/privacy-policy/ for information on our practices regarding your personal information

Capitol Services participates in E-Verify:

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf