Service Appointment Team Lead

BDC Vegas

Position Overview

The Service Appointment Team Lead reports to the Service Appointment Manager and is responsible for overseeing, providing support and motivating a team of Service Appointment Coordinators in a high volume call center environment, servicing inbound/outbound calls for multiple AutoNation dealership locations in order to provide a great customer experience.    

Who would I interact with?

This position interacts with the Service Appointment Center Manager, Service Appointment Coordinators, Service Advisors, Service Managers, and customers.

What are the day-to-day responsibilities?

• Establishes relationships with customers, Service Managers, and Service Advisors.
• Assigns outbound task to Service Appointment Coordinators.
• Ensure customers' expectations are being met throughout the process.
• Consistently strive to improve and understand all organization services, product knowledge skills, phone and conduct training as necessary.
• Provide for and facilitate the recruiting, selection, on boarding and training of associates; planning/scheduling/assigning, monitoring and appraising job results and associate performance; and the coaching, counseling and disciplining of associates so as to develop and retain a qualified workforce.
• Demonstrates behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
• Adheres to all company policies, procedures, and safety standards.

 What are the requirements for this job?

• Must meet company’s requirements for employment.
• High school diploma or equivalent.
• Previous call center experience required.
• Previous management experience preferably in a high call volume environment.
• Extensive customer service, sales, or telemarketing experience.
• Excellent communication and interpersonal skills. 
• Ability to read and comprehend instructions and effectively communicate information.
• Professional personal appearance.
• Advanced personal computer with the ability to manage multiple applications at once, and Microsoft Office skills including Teams.
• Demonstrated ability to multi-task and excellent organizational skills.

Physical Requirements & Working Conditions?

• Normal office environment.
• Prolonged periods of sitting.
• Prolonged periods of personal computer usage and data entry.

AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.

Benefits

Click here to learn more about our Benefits.

Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.

AutoNation is an equal opportunity employer and a drug-free workplace.