Service Advisor

SIGN ON BONUS!!*

Family owned for 35+ years!! Burger Chrysler Jeep has an immediate opening for a Service Writer Advisor!

Automotive Service Writer Advisor Job Responsibilities:

• Initiates automotive services and repairs by ascertaining performance problems and services requested.
• Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
• Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
• Develops estimates by costing materials, supplies, and labor.
• Calculates customer’s payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Obtains approval signatures and enters RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

40 Hours per week! No Sundays and one additional day off during the week. Some Saturdays required.

Automotive Service Writer Advisor Qualifications / Skills:

• Equipment Maintenance
• Problem solving
• Reporting research results
• Quality focus
• Productivity
• Estimating
• Product knowledge
• Customer service
• Safety management

Education and Experience Requirements:

• High school diploma, GED, or equivalent
• 2-plus years of experience in a Service Advisor role strongly preferred
• Experience or certification with Chrysler/Jeep is a bonus
• Computer and point-of-sale proficiency
• Previous customer service experience
• Valid driver’s license with an acceptable driving record

*ONE YEAR COMMITTMENT REQUIRED TO RECEIVE SIGN ON BONUS.

Job Type: Full-time

Pay: $32,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

License/Certification:

• Driver's License (Required)

Work Location: In person