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SalaryThe Uftring Auto Group consists of eleven automotive franchises at six car dealerships in Peoria, East Peoria, Washington and North Pekin, Illinois. There are many opportunities for growth in sales, service, finance and insurance, detail, accounting, parts, body shop and customer service. Our organization also includes two detail facilities, car wash, accounting and marketing departments. Our goal is to exceed our customers' expectations every day with open communication, teamwork and extra effort. We strive to be good corporate citizens and regularly give back to the communities we serve.
Benefits
- Solid and Stable Reputation
- Professional Work Environment
- Medical Insurance Plan with company participation
- Dental Insurance Plan with company participation
- Life Insurance Plan
- Short Term Disability Insurance
- Paid Vacations
- Paid Personal / Sick Days
- 401(k) Plan
- Attractive employee discounts on vehicles, parts & service
- Paid Holidays
- Paid time off for bereavement
- Uniforms and Uniform Maintenance Plan with company participation
- Safety Boot Reimbursement for qualifying positions
- On-Site Health Fairs
- Drug Free Environment
- Vehicle allowance (sales)
- Employee Recognition Program and Incentives
- Career Builder Bonus and Incentive Programs for qualifying positions
- Continual Advertising and Marketing Campaigns to generate traffic
- Quality Products from some of the largest automobile manufacturers in the world
Responsibilities
- Maintain customer satisfaction level established by management
- Maintain dealership prescribed standard for hours and dollars per repair order
- Understand and follow federal, state, dealership, and local regulations
- Ensure that all documents are accounted for
- Accomplish the forecast that has been established
- Schedule appointments for team efficiency
- Communicate with customers to determine the nature of mechanical problems
- Advise customers on the care of their vehicle and the value of maintaining it to the manufacturer's standards
- Progress checking
- Responsible for quality control to ensure that work is completed as requested and to reduce any comebacks
Qualifications
- Strong customer service skills
- Sales background in a customer facing position
- Service Advisor experience a plus
- Some automotive knowledge is preferred
- Dealership experience is preferred but not required
- High school diploma or equivalent
- Excellent communication and listening skills
- Ability to receive customers with courtesy, efficiency, and enthusiasm
- Must be organized and accurate
- Knowledge of appropriate telephone techniques
- Professional personal appearance
- Knowledge of Reynolds and Reynolds software
- Possess valid Illinois driver's license with an acceptable driving record
Hours
- Monday through Friday from 8:00 a.m. until 6:00 p.m.
- Every 3rd Saturday from 8:00 a.m. until 12:00 p.m.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
