Service Administrator

Position: Service Administrator

Reports to: Administrative Manager, USA

Location: Williston, ND

Job Brief:

The Service Administrator will support and provide assistance to Field Technicians by ensuring job tickets are accurate and submitted in a timely fashion for billing.

Duties & Responsibilities:

• Process daily field tickets in enterprise resource planning (ERP) software system (IFS).
• Monitor Work in Progress (WIP) orders that are waiting for approvals, provide weekly reporting to WIP managers and refers accounts with issues to branch management, Warehousing Manager and / or Office Manager as applicable.
• Acquire necessary approvals for field tickets and ensure all customer approved related coding is accurate and coordinated to the correct job.
• Create an invoice for approved tickets and confirm accuracy of information.
• Work with branch managers and estimators for cost management.
• Liasson and communicate with technicians to resolve any field ticket discrepancies.
• Ensure job billings are accurate and timely.
• Support technician accountability with appropriate manager.
• Work with purchasing / warehouse staff to reconcile material or inventory discrepancies.
• Prepares any necessary spreadsheets and provide administrative assistance as required.
• Participate in the Control Tech Safety program, including maintenance of safety training compliance and attendance at monthly safety meetings.
• Other duties as required.

Required Skills/Qualifications:

• Strong written and verbal competencies.
• Good communication skills, approachable and professional.
• Good analytical skills with the ability to problem solve.
• Ability to work with a variety of people both internal and external to the organization.
• Good customer service skills and a proactive approach to solving customer issues.
• Previous work experience in Service Administration and Office Administration.
• Familiarity with Oil and Gas service industry, specifically Electrical and Instrumentation trades is an asset.
• Experience working with accounting and/or enterprise resource planning (IFS) software is an asset.
• Working experience with Microsoft Office applications (Outlook, Word, Excel)
• Ability to work under pressure while displaying a polite and tactful manner to fellow employees and clients.

Education:

• High School Diploma or equivalent.

Self-Management Behaviors (expected of all employees in the Control Tech family):

• Self-Awareness: Recognizes impact on others, knows strengths and limitations, sense of self-worth and confidence.
• Self-Control: Disruptive emotions and impulses are in check, maintains consistency with core values.
• Maintains Motivation: Strives to learn, to improve and to be successful.
• Listening and Speaking Respectfully: Listens generously - clarifies meaning and intent, speaks straight and respectfully.
• Collaborator: Works effectively on teams with a wide variety of people, resolves conflict directly and productively, contributes to the success of others.