Server, Fine Dining

Position Summary:

Here at the Ardmore, we have a unique Fine Dining venue where we also host an array of special events. The position is responsible for daily food service with a high execution of professionalism and hospitality. Servers will provide premium service for our guests, abiding by the service standards of the Ardmore. They will be expected to have a solid understanding of Fine Dining and table-side service. The service staff will also be expected to go above and beyond to deliver memorable events, while bringing a high level of energy and professionalism.

Qualifications:

• High school diploma or equivalent in appropriate experience preferred
• Two or more years’ experience in a similar position
• Familiarity with Touch Bistro and online reservations systems is a bonus
• Ability to work scheduled hours including, when necessary, holidays and weekends
• Ability to lift 50lbs.
• Lifting, bending, twisting, reaching crouching, and crawling throughout the course of the job
• Being on your feet for an extended period of time

Job Duties:

In general:

• Report to your work at your scheduled time, in proper uniform, professional, and properly groomed.
• Communicate to management about your arrival, locate your assignment(s), and discuss any last-minute changes
• Gather the necessary items in order to set your function room (i.e.: silverware, glassware, linens, menus, wine lists, etc.)
• Maintain the linens, skirting, and decorative clothes and follow Ardmore procedures for handling linens properly
• Provide menu recommendations and answer questions about menu items
• Upsell additional items, such as appetizers, desserts, or specialty drinks
• ensure guest satisfaction by checking on them throughout their meal
• Process payments and handle cash transactions
• maintain the cleanliness and sanitation standards and dining areas

Serves as a positive role model by:

• Adhering to the same standards of service and behavior that peers are required to uphold
• Maintaining a positive and friendly demeanor at all times
• Working with peers to meet the needs of the team
• Representing the Ardmore well in its relationships with guests and vendors

Continually provides services in the areas of:

• Exceeding the expectations of our guests, while representing the Ardmore to the highest standards
• Inspecting service areas prior to opening to ensure that adequate supplies are available
• Knowledge of menu, menu enhancements, and preparation methods
• Understanding of unique and complementary flavor pairings
• Constant awareness of restaurant flow
• Impeccable service and social perceptiveness
• Ability to evaluate guest satisfaction and responsiveness
• Collecting checks and payments for items served
• Carefully following all laws and Ardmore policies and procedures regarding alcoholic beverage service
• Slowing and refusing alcoholic verbiage service when necessary
• Continually seek to enhanced knowledge and skills related to service

Assumes responsibility for the front of house by:

• Assisting supervisors in maintaining proper inventory levels
• Maintaining service areas in a neat clean and orderly manner
• Communicating with supervisors and peers concerning ongoing projects

Results on which performance will be evaluated but are not limited to:

• Being attentive to the needs of guests
• General behavior and language
• Maintaining good hygiene and a professional appearance
• All but not limited to this job description

Job Types: Full-time, Part-time

Pay: $20.00 - $50.00 per hour

Expected hours: 20 – 44 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training

Restaurant type:

• Fine dining restaurant
• Upscale casual restaurant

Shift:

• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person