Address
Form of workUnder limited supervision, manages, investigates, and facilitates Emergency Mitigation Services (EMS) coordination for assigned EMS activities. Manages calls, desktop activities and inventory levels appropriately. Handles a high volume of program vendor and many non-program vendor EMS assignments with payment authority up to $50,000. Assists unit in the resolution of escalated EMS concerns. Provides policyholders, vendors, and field partners with quality customer service.
Responsibilities
- Responds to inbound calls from Water Mitigation vendors and makes outbound calls as appropriate.
- Writes complex water damage mitigation estimates, including losses that involve mold and asbestos.
- Collaborates with internal and external stakeholders on invoices for claims involving program or non-program vendors.
- Ensures resolution of vendor and policyholder escalations. Manages resolution of escalated reassignments. Reviews routine and complex EMS invoices for accuracy in accordance with vendor estimating guidelines, service level agreements and/or IICRC guidelines and negotiates with vendors, public adjusters and/or customers.
- Conducts reviews to ensure appropriate documentation is secured from vendors. This includes dry logs, photos and other related EMS documents.
- Issues payments to vendors and/or policyholders up to $50,000. 8) Assists with training of less experienced staff and handles special projects as assigned
- Strong written and oral communications skills required
- Good interpersonal, organizational, investigative and negotiation skills required
- Customer service experience required
- 3-5 years of prior work experience in insurance and/or dealing with specialty mitigation
- Knowledge of water damage restoration required
- Capable of writing complex structural damage estimates or water damage mitigation estimates
- Demonstrated ability to handle claims of high complexity and exposure, including claims involving mold and asbestos
- Ability to perform tasks involving PL and Safeco brands
- Bachelors Degree plus an established record of strong property or water damage restoration experience preferred
- Has completed some advanced Water EMS training, which may include WRT and/or ASD certifications
- AMRT certification is preferred
- Licensing as required
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusionWe value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/BenefitsLiberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Employment Type: FULL_TIME
