Senior Ux Researcher, Asbx Design And Research

Amazon is radically rethinking how to improve the experiences for all of its software builders. In early 2022, we brought existing and nascent teams under a new banner, Amazon Software Builder Experience (ASBX), with a mission to modernize our processes and tools so software builders of all types can focus on innovating, rather than waste time wrestling with outdated and obtuse mechanisms.
From training for new employees and surfacing actionable recommendations based on insights from service metrics to streamlining code deployment and integrating customizable tooling to automate human-repeatable tasks across our portfolio, we are looking for every opportunity to make Amazon the best place to build software.
Currently we are beginning work to improve both the technical and UX-centric aspects of our builder experiences in the following areas:
* The full code pipeline from authoring and deployment to governance and testing;
* Automating tasks where humans can be removed;
* Monitoring issues at the micro- and macro-levels, and giving users streamlined means to reduce mitigation time;
* Alerting builders to incidents with valuable insights to determine where attention is required at any time and in any place;
* Implementing new work orchestration tools to help all Amazonians find the right teams to do any kind of work across our full portfolio;
* Instituting a new, scalable set of tools to gain operational insight into how all Amazon services are functioning and knowledgeable recommendations on ways to improve;
* Revitalizing our training, documentation, Q&A, and video tools to let domain experts across the company help other Amazonians discover the knowledge they need to innovate more easily on behalf of their customers.
#ASBX
Key job responsibilities
* Be the UX Research lead for projects that touch numerous aspects of the Amazon software builder experience.
* Run end to end UX research (i.e., user interviews, remote usability testing, surveys, card sort, tree tests, etc) with a particular focus on customer experience improvements.
* Create scalable and repeatable process and technical solutions to allow UX Research to scale
* Select, consult with, and manage research projects with vendors (i.e. assessing proposals, budget considerations, contracts, etc)
* Work from high-level requirements and ask the right questions to gather all relevant information to guide research approach.
* Collaborate with other insights teams such as UX Researchers in the team representing other organizations and products, Data Scientists, members of the Builder Insights team to align research findings and recommendations to stakeholders.
* Drive research for existing experiences while also identifying opportunities for the future product development.
* Stay current on emerging research, industry, and technology trends.
* Collaborate on and present work to a range of stakeholders - executives, engineers, product managers, business leaders, UX and visual designers, and other researchers.
A day in the life
You'll meet with product, design, and engineering stakeholders to cover areas for research investigation (both generative for new ideas and to validate approaches to design execution), review documents and attend team meetings with leadership to ensure insights from research are applied to our development processes, and share them with the UX team for cross-organizational improvements on shared workflows across our suite of tools, and most likely spend time socializing with your stakeholders/peers.
About the team
Understanding that our org has the mandate to make software building awesome for all software builders, our close-knit team of designers and Researchers are making that first we build more robust tools. More importantly, we're incorporating best UX practices into how we build those tools such that they can be scaled out and applied by all Amazonians to make their output truly resonate with customers.
And even though we represent 50 products, the UX team meets twice weekly to share ideas and work so we can cross-inform product recommendations for our entire portfolio.
We also look for opportunities to socialize regularly, regardless of where everyone may be geographically. We have a lot of growth opportunity ahead, for our products, the orgs we support, our team, and individual careers.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA