Senior Tax Analyst (Indirect Tax Process & Technology)

This will be an onsite position based out of our Cleveland OH, Fort Wayne IN, Indianapolis IN, or Nashville TN office. 

Why are long tenures and low turnover rates the norm at DMA? When you are an employee owned company, you are all about your employees, and here is proof:

• 2023 Great Places to Work Certified
• Employee stock ownership program eligibility begins day one of employment.
• Company paid paternity & maternity leave.
• Generous PTO package, 2 paid floating holidays, 1 day of paid volunteer time off.
• Multiple benefit plans, eligible day one of employment.
• "Live and work like a DMA Employee-Owner”: We focus on work/life balance, mental health, and the overall wellness of our employees. 

Position Summary

DMA’s Managed Tax Services group collaborates with a wide array of DMA Consulting, Tax & IT teams to help our clients improve operational efficiencies, leverage new or existing technologies, and drive positive business outcomes. We assist our clients by providing Indirect Tax services focusing on continuous improvement of their transaction tax operations, systems, and processes. With the increasing complexity of tax regulations, the need for efficient tax management solutions has grown, leading to the emergence and necessity of tax technology managed services.

Essential Duties and Responsibilities

• Client-Centric Approach - Work closely with customers to understand their needs, promote customer satisfaction, retention, and success.
• Client Request Handling - Monitor, analyze, resolve, report, and document inbound client requests.
• Client Communication - Ensure clients are provided high-quality and timely communications on all service components and deliverables.
• Routine Task Execution - Ensure time-bound tasks are completed punctually and accurately.
• Document Management - Create, update, and enhance high-detail Standard Operating Procedures.
• Process Improvement - Identify, plan, and implement key processes to improve quality and efficiency, reduce costs, increase productivity and improve cycle time.
• Exemption Certificate Support - Validate, configure, collect, and test inbound exemption certificates in all major exemption certificate management solutions.
• Process & Impact Analysis - Review and analyze business process inputs, document variables and constraints, define the prospective outcomes, and recommend solutions.
• System Monitoring and Process Support - Provide break/fix resolution and ongoing tax solution maintenance to optimize efficiency and accuracy.
• Data Transformation Workflow Processing & Maintenance - Process and troubleshoot customer workflows using data transformation tools.
• Coach & Mentor - Observe, provide feedback, assist with the execution of new or enhanced internal or client-facing processes and provide relevant knowledge transfer for professional development.
• Customer Relationship Management - Build and maintain positive relationships with customers and internal stakeholders

Education and Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, Accounting, Mathematics, or related field required
• 2-5 years related work experience in a professional environment required
• Excellent interpersonal, prioritization, and time management skills
• Ability to convey Indirect Tax technology best practices and operate as a SME to clients
• Expertise with Microsoft products (Excel, Word, PowerPoint, Visio)
• Experience with Alteryx or Data Manipulation Platform highly preferred
• Understanding of Tax Compliance Lifecycle preferred (Indirect, Sales, Use Tax)
• Experience with a Service Desk solution preferred (JIRA, Basecamp, Monday.com)
• Minimal Travel required

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