Senior Systems Manager - New York City

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

At Motorola Solutions, our purpose is to help people be their best in the moments that matter, and we are committed to solving for safer. We believe that people can only truly excel when they not only feel safe but are also safe. That's why we strive to build the best possible technologies across our safety and security ecosystem. From mission-critical communications devices and networks to AI-powered video security and access control, we aim to unite voice, video, and data in a single command center view. By connecting public safety agencies and enterprises, we facilitate the collaboration necessary to connect those in need with those who can help. The work we do here is meaningful and impactful.

Job Description

• Develops, designs, evaluates, modifies and manages systems consistent with customer and regulatory requirements.
• Responsibilities include optimization and support of complex communication systems for New York's Public Safety Radio Systems.
• Provide technical leadership and support of specialized systems and product applications including troubleshooting of software-driven electronics, provisioning of communication system infrastructure, and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25, and data infrastructure.
• Program, configure, optimize, test, and document complex communications systems.
• Resolve escalated technical issues with speed and accuracy.
• Collaborate with internal teams and vendors to resolve technical concerns.
• Provide weekly reports of activities and resolutions to customers.
• Deliver a very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration, and maintenance systems including cabling, routers, switches, firewalls, and bridges.
• Solve customer problems quickly during stressful situations

Candidate Requirements

• Knowledge of R.F. systems, such as transmitters, receivers, and antenna networks
• Knowledge in standard telephony and dedicated data circuits, as well as, knowledge of packet-switching techniques
• Highly computer literate with proficiency in the Google suite of products, MS Word, Excel, Outlook, and Access
• Strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and Customer Service teams
• Self-motivated and self-managed to perform the required duties at a distance from direct supervision
• Ability to direct scheduling, task assignments, and training roadmap for a small team of local field service technicians
• Experience with logging recording systems, RF interfaces, wired/wireless communications systems, and/or Juniper networking equipment
• Unique combinations of both multi-site RF communications systems and/or computer/networking skills are required.
• Available and willing to handle after-hours or occasional customer and/or system incident escalation management during non-standard business hours.
• Manage, schedule, track, and develop reports on network infrastructure upgrades, system performance, preventive maintenance, incident management, SLA, and customer escalations.
• Responsible for delivering the contractual scope, on schedule and within budget, while maintaining customer satisfaction.

The Senior System Manager MUST live within a commutable distance to the 5 boroughs of New York City.

Projected Salary Range - $100K - $115K

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

#LI-CC1

Basic Requirements

• Bachelor's Degree and 6+ years of Systems Engineering or Project Management experience OR a Master’s Degree and 4+ years of Systems Engineering or Project Management experience

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.