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Form of workJob Description
Digital Technology Partners (DTP) is a Managed Services Provider with a focus on the dental industry with customers throughout the southeast and ranging across the country. With over 8 thousand endpoints under management, our focus is on the continuous business productivity of our clients. At this time we are seeking to add a Senior IT Helpdesk Analyst to our Systems Administration group.
As an MSP, we are responsible for all aspects of our customer’s IT infrastructure and as such our helpdesk staff must be capable of troubleshooting and assisting remotely with anything from password resets to critical all-user-out-of-work events.
Eligible candidates must have:
- Real, demonstrable experience in an MSP servicing small to medium sized businesses
- Experience providing remote desktop support to end users across diverse subject areas
- Experience with RMM, attended & unattended remote access tools, and other conventions of MSP and remote support (centralized management of AV and other multitenant concepts)
- Comfort working with non-technical end users via phone, text, and email from start to resolution of their issue
- Experience with ticketing systems, and knowledge of ITIL standards, priorities, and SLA
- Functional knowledge of domain-based business environments, group policy, etc
- Experiencing with business networking:
- Rock solid understanding of IPv4/routing/packet path/etc
- VLANs
- Business grade routers/firewalls/UTM devices (pfSense/OPNSense, Sophos, Sonicwall, etc)
- Managed switches
- ISP connectivity
- VPNs: Site to Site, SSL, Client, etc
- Experience with VoIP/telephony
This is not an entry level position. We are seeking to add horsepower to our team and increase accountability across the board. This position is responsible for maintaining their scorecard items: ‘Monthly running average of tickets closed per day’; however, we pride ourselves on NOT micromanaging our employees. We are a casual environment focused on getting our job done with camaraderie and support from each other.
In addition to competitive pay (commensurate with experience and skills), we offer a comprehensive benefits package, ‘flexible PTO’ (no accruals, vestment, etc.), an open/honest work environment, profit sharing, and this position is 100% work-from-home.
If you are a professional IT Helpdesk Analyst capable of performing at a senior level, please apply.
Our employees are key to our success. Not to be "cliche" but you are our greatest asset. We believe in open, honest, and transparent communication. We run on a Business Management system that promotes open communication, and transparency that includes sharing all of our financial data with every employee. We want our employees to know how we make (and loose) money. We are vested in your success, and both of our futures. If you are looking for a company you can make a career at, and love the team you work with, hit the apply button. If you make it through our process, you will be welcomed by other likeminded professionals who will be happy to have you.
