Senior Support Services Analyst

Job Description

Description

SAIC is seeking a Senior Support Services Systems Analyst to provide support on-site in the Pentagon in working as part of a contract team with the Office of the Secretary of Defense (OSD), Cost Assessment and Program Evaluation (CAPE) Information Management and Analysis Group (IMAG).

• The Senior Support Services Systems Analyst provides CAPE with dedicated Information Technology Service Provider Liaison Analyst support to analyze IMAG’s Enterprise systems. Also, train and assist staff on these IMAG systems, as well as entering and tracking ticket for issues on these systems.
• This position also supports CAPE as the correspondence lead.  This includes receiving tasks and informational items from several DoD systems and via email, assigning the task within CAPE, and tracking the task. 

Duties/Responsibilities:

• Provide technical guidance and skills in support of information systems development and integration efforts.
• Provide technical and administrative support for information systems development tasks, including the execution of technical tasks, the review of work products for correctness, adherence to the design concept and to user standards, and the progress of tasks in accordance with schedules.
• Coordinate with management staff to confirm problem solution and user satisfaction
• Perform integration and beta testing, document test incidents and enhancements, and work with developers to resolve issues and clarify requirements
• Utilize MS SharePoint application to organize and share documents and to host applications for use throughout the component.
• Train new users on the features of the available applications, files and data organization, and relevant CAPE procedures associated with data and supporting applications.
• Assist with setting permissions, maintaining sites, and conducting ad hoc document searches in SharePoint.
• Support OSD CAPE’s action process by initiating, assigning, tracking, and closing actions.
• Communicate with outside components within DoD and a myriad of systems to gather the review documents and distribute OSD CAPE’s responses.

·       Access and utilize systems external to CAPE including CATMS, Issuance Portal, CHARRTS, and Green Sheets.

·       For each of these systems obtain coordination notifications and download pertinent review documents.

·       Use local applications to capture the coordination record and to notify CAPE Staff.

·       Once CAPE completes their official response to the coordination requests, upload the response to the outside system as well as into the internal system.

·       For these external systems, report any issues found to the system administrators for action.

·       Support the Front Office of CAPE by tracking any high level OSD Executive Secretariat actions.

·       Provide a weekly report to the Front Office listing late coordination actions and those due the following week.

·       Provide support to OSD CAPE’s personnel system (PMRS) and maintains data within the system.

·       Utilize the Joint Chiefs of Staff’s KMDS system to create coordination actions for CAPE within CAPE’s JCIDS system.

·       Download the review files from KMDS and create a JCIDS tracking record and assigns it to the appropriate CAPE personnel.

·       Upload any response CAPE may have to KMDS. Run a weekly report for CAPE of JCIDS issues that have been opened, archived, and the type of response made.

Qualifications

Education Requirements: 

·        Minimum of seven (7) years of experience facilitating the development of software tools and applications for office operations.  

·        Of those seven (7) years, four (4) years must include experience with using agile development methodologies.

Requirements: 

·        Experience interfacing with DoD senior leaders at the highest levels of DoD.

·        Commitment to exceptional client service and professionalism.

·        Strong interpersonal skills with the ability to work as part of a team.

·        Proficient with Microsoft Office Suite of Applications (Word, Excel, and PowerPoint) and common office software applications.

·        Familiarity with Adobe Acrobat Professional and MS SharePoint

·        In-depth knowledge in systems, policies, procedures, personnel, and decision support data to provide useful business process applications and tools used by CAPE personnel.

·        Possess experience with relevant professional program work efforts (Information Workflow, Administrative, and Records management support) preferably within OSD and DoD.

·        Familiarity with office administration and correspondence processes as a result of previous government, military and/or private sector assignments.

Required Clearance:

·        Interim Secret

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.