Hrms Functional Support Analyst

Job Summary:
CMT is seeking an HRMS Functional Support Analyst with expertise in HRMS applications, emphasizing Workforce Management, Recruiting, Benefits, and Payroll. The role involves collaboration with technical and business analysts, leading functional teams in HRMS application implementation or upgrades. The Analyst will provide ongoing Functional Support, ensuring our client maximizes the potential of its HRMS application.

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

• Work with technical team and functional users to plan and upgrade or implement HRMS application.
• Provide daily user support and troubleshooting of issues.
• Functional liaison with technical team for issues or enhancements needing IT support. Including working with users to provide applicable functional specifications and system testing of IT fixes and enhancements.
• Work with functional users to ensure continuous effective use of agency’s HRMS application.
• Assist users with utilizing additional delivered functionality.
• Assist with leading requirement analysis sessions to gather key business objectives.
• Work with team to continually build application business processes.
• Provide power user support in creation of advanced reports for team shared use.
• On-going review of regulatory changes; to include working with functional users to communicate, test and build of training in support of changes to application based on released updates and upgrades.
• Work with functional team to gather and document requirements to apply system solutions to business problems.
• Assist functional users in performing configuration changes, testing, training and business process documentation as needed.
• Provide continuous mentoring and knowledge transfer to functional users.
• Manage records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.
• Responsible for maintaining a general awareness of HRT’s EMS
• Responsible for handling all related job responsibilities in accordance with HRT’s Environmental Policy, relevant EMS Standard Operating Procedures, and Emergency Management Plan
• Perform other functional analyst support duties as needed.

Required Knowledge, Abilities and Skills essential to Job Functions:

• Proven experience as HRMS Functional Support analyst in the implementation of a HRMS ERP systems.
• Proven experience with full lifecycle implementation with a HRMS ERP system, such as PeopleSoft, Oracle, Workday, SAP, etc. and technical knowledge of ERP applications
• Exemplified advanced knowledge in understanding of business requirements, processes and implementation approaches for three or more of the following HRMS core modules: Workforce Management, Benefits Admin, Payroll, Recruiting or Absence Management.
• Experience with configuring Workflow approvals.
• Demonstrated experience with implementing and managing application security for HRMS ERP system.
• Must be able to QA test development work and work with the technical development team to ensure customer requirements are met.
• Advanced knowledge of HR business practices, workflow analysis, business systems design, and process re-engineering.
• Proven experience in requirement gathering, fit/gap analysis, documenting design, test planning, test scripts etc.…
• Accountable and strong rapport with technical counterpart and user community.
• Willing to provide leadership in the development of functional skills in others through active knowledge sharing.
• Technical proficiency in developing user reports with HRMS ERP systems.
• Technical proficiency with SQL for reviewing data, troubleshooting and testing/validating source system data.
• Demonstrated ability to handle multiple priorities effectively and efficiently.
• Demonstrated skill in verbal and written communications.
• Excellent issue resolution (problem diagnosis), analytical and troubleshooting skills.
• Demonstrated commitment to and understanding of best practices in quality customer service.

Required Software Knowledge and Skills essential to Job Functions:
Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.

Software applications:
Advanced knowledge of MS Office products (with particular emphasis on Excel, Project, and Visio (or other flowcharting software)).

Qualifications:

• BA/BS degree in Business Administration or Management Information Systems.
• 7+ years of operational experience supporting HRMS applications.
• 6+ years of proven ERP system implementation/upgrade experience.
• 2+ full HRMS Software Development Life Cycle (SDLC) implementations.
• Experience as an HRMS Functional Lead in 2+ implementation and/or upgrade projects.

Nice to Have:

• Experience working with a Transit agency.
• Public sector experience.

Licenses or Certificates:

• Virginia Driver’s License

Special Requirements:

• This position is classified as essential personnel.

FLSA Status:

• Exempt

Physical Demands:

• Work requires high-speed operation of keyboard devices and lifting/transferring computer equipment.

Unusual Demands:

• Work involves meeting multiple demands on a timely basis.