Senior Specialist Technician, Technology Support

Position Summary...
What you'll do...
Are you looking for a rewarding career within the Technology industry? If so, you may be the perfect fit for the Sr Specialist Technician - Technology Support position at Walmart!
As a Sr Specialist Technician - Technology Support, you will be responsible for delivering continuous improvement of field technician services and processes by evaluating reports to identify trends and areas of improvement. You will be troubleshooting and resolving complex issues for example, engaging impacted associates for system down issues and gathering needed information and formulating an action plan. This position will also require you to manage and resolve critical customer incidents, requests, and escalations received through various communications (for example, phone calls, email, system software, walk-ups) independently by identifying incident and business partner needs.
Location: REMOTE
Shift: 2nd from 5pm - 2am
Available Schedules:

• Sunday - Thursday
• Monday - Friday
• Tuesday - Saturday

You'll make an impact by...

• Supporting the Support Tech Chat by troubleshooting and resolving issues in real time.
• Learning pre-boarding and cross-training application access processes.
• Partnering with other teams within the Care Org for access validation as well as other team teams to resolve access and application issues.
• Monitoring team and area service level queues.
• Assisting in issue resolution based on urgency of incident, request, or escalation.
• Expending knowledge on applications from an administrator perspective.
• Analyzing data and driving projects to completion.
• Installing software, or enabling assets (for example, hardware, equipment, software, media, coordinating delivery of new equipment) once approved.

You'll sweep us off our feet if...

• You have previously worked in a help desk position where you have troubleshooted and resolved issues.
• You have strong critical thinking and problem-solving skills.
• You are proficient in MS Office.
• You have experience with Oracle or other CRM software.
• You have a strong attention to detail and multi-tasking.

Required Qualifications:

• 1 - 3 years' experience of Information Technology and Project Management
• 0 - 1 years' experience of Investigations
• 0 - 1 years' experience of installing computer hardware or software and help desk
• 0 - 1 years' experience managing challenging workforce issues

Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer - Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas, and opinions - while being inclusive of all people.
Who We Are:
Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life.
If you are ready to take on this exciting challenge and join a team of talented and motivated professionals, apply now!
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Distribution Center Management, Help Desk, Information Technology, Installing computer hardware or software, Investigations, Mainframe Technology, Managing challenging workforce issues, Microsoft Office, Project Management
Associates: Information Technology
CCNA - Cisco Certified Network Administrator - Certification
Primary Location...
608 SW 8TH ST, BENTONVILLE, AR 72712-6207, United States of America