Senior Technical Operations Specialist- Remote North Houston

Primary Purpose:
This remote position in the North Houston Region is required to perform technical work to install and maintain technology equipment, work-on projects, and network and software applications throughout the district. Respond to work order requests by diagnosing and repairing network and technology hardware. Distributing new equipment and infrastructure of existing and new sites added to the district. The Senior Technical Operations Specialist will assist the Operational Services team with their years of experience working as a Senior Technical Operations Specialist.
Education/Certification:

• A High School diploma or GED is required
• Associate's or Bachelor's degree preferred
• CompTIA, Cisco or Microsoft certifications preferred
• Google IT Support Professional certification preferred

Experience:

• 5+ years of progressively responsible work experience IT Support Technician in a technical support environment
• Work experience in basic networking, infrastructure cabling, help desk or support service environment preferred

Skill Requirements:

• Ability to assist with the completion of projects, issues and tasks assigned to the Senior Technical Operations Specialist.
• Knowledge of computer workstation setup.
• Knowledge of computer hardware and software applications.
• Ability to install, maintain and repair computers and peripherals, including printers, modem and scanners.
• Ability to install and maintain network infrastructure, including hardware, data and voice support.
• Ability to diagnose and resolve computer hardware, software, and network problems.
• Ability to travel as required.

Major Responsibilities and Duties:

• Installation
• Install and upgrade computers and peripherals throughout the district
• Install network cabling and network peripherals throughout the district
• Relocate computer hardware, peripherals, and equipment as needed
• Install and configure software as needed
• Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment

Equipment Repair and Maintenance:

• Diagnose and repair equipment, including printers, terminals, and personal computers
• Service equipment according to established preventive maintenance schedule
• Maintain accurate updated records of preventive maintenance
• Maintain accurate records of time and materials required to perform repairs and service

Technical Support:

• Analyze and resolve technology issues using logic and creativity, assisting in the development of procedures, and exhibiting a commitment to seeing the problem through to resolution
• Process technology requests using help desk software and ensure issues are resolved or escalated in a timely manner
• Respond to questions and resolve problems for users in person, via telephone, and/or remote access; Assess end-user needs and provide training as needed
• Work cooperatively with end-users to detect and resolve hardware problems
• Communicate with District IS personnel and software/hardware vendors to resolve end-user problems

Other:

• Fostering a team environment with a focus on customer service while maintaining a professional approach regarding all district matters
• Be adaptable and flexible in acceptance of changes in techniques and procedures
• Perform R&D and remain knowledgeable of emerging trends in technology and keep abreast of innovative practices
• Attain and keep current relevant technology certifications
• Perform special projects, after-hours support and upgrades, and other duties as assigned
• Travel to campus locations for onsite support as required

Equipment Used:

• Hand tools and test instruments for electronic repairs and cable installations.
• Personal computers and peripherals, including scanners, routers, switches, wireless access points, modems and printers

Mental Demands:
This individual should be a self-motivated starter; perform tasks with little or no supervision; maintain a proactive attitude when establishing relationships among district personnel; and maintain emotional control under stress.
Physical Demands / Environmental Factors:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires prolonged sitting, standing, walking, and the ability to lift, carry, push, or pull items up to 50 lbs. unassisted. Other physical demands include hand and eye coordination and manual dexterity, visual acuity, speech and hearing, repetitive motion, climbing, bending, stooping, crouching, kneeling, reaching, twisting, balancing, and driving to perform essential functions. On call 24/7 technical support will be required, as well as a valid driver's license and a good driving record.