Address
Form of workSalary: $17.75 - $27.34 Hourly
Location : Little Rock, AR
Job Type: Full Time- Regular Position
Department: Information Technology Department
Division: Computer Operations
Opening Date: 01/29/2024
Closing Date: 2/7/2024 11:59 PM Central
FLSA: Non-Exempt
Supervisory Responsibility?: No
On-Line Applications Only?: Yes
Department:: Information Technology Department
The City of Little Rock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. City of Little Rock complies with applicable state and local laws governing non-discrimination in employment in every work location. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Objective & Safety/Security Sensitive Designation
JOB OBJECTIVE: To provide first level remote technical support for network users by supporting the users of network resources through remote control access to users desktop to configure, install and troubleshoot and/or resolve workstations/software problems.
This position is not designated as a safety/security sensitive position and is not subject to random drug and alcohol screening.
Essential Functions
Please click for a complete list of essential job functions!
Minimum Qualifications, Additional Requirements and Supervisory Responsibilities
These knowledge, skills, and abilities are usually, although not always, acquired through completion of high school, supplemented by course work in Information Technology, Computer Science or a related area; two (2) years of experience working with microcomputer operating systems and software applications, which includes two (2) years of experience in a helpdesk environment. Equivalent combinations of education and experience will be considered.
ADDITIONAL REQUIREMENTS: None
DISCLAIMER:
This document does not create an employment contract, implied or otherwise.
City of Little Rock Benefits
Non-Uniformed NON-Union Eligible Full-Time Employees
Health Insurance(medical, dental, vision) -The City pays the eintire cost of employee only health insurance. Coverage for an employee's dependents is available at the employee's option; the City pays part of the cost of this additional coverage.
Life Insurance - The City pays the total cost of employee life insurance. Amount of coverage is one to three times salary, based on job classification.
Accidental Death and Dismemberment (AD&D) - The City pays the total cost for employee AD&D. Amount of coverage is one times salary.
Long-Term Disability - The City pays the total cost of long-term disability insurance. Amount of coverage is 60% of salary.
Retirement - Our 401a pension plan requires contributions by both the City and the employee.
Paid Time Off
Paid Time Off (PTO) Leave may be used for vacation, personal illness, funeral Leave/attendance, illness of a family member or other personal business.
Regular, full-time (non-uniformed, non-union) employees shall earn paid Leave at the following rate:
Annual Accrual
Mid-Mgrs. Annual Accrual
160 hours
184
3 to 10 Years
200 hours
224
10 to 20 Years
224 hours
248
20 Years of Service and Over
256 hours
280
Paid Time Off may be accumulated to a maximum of 320 hours.
Upon termination of employment, an employee will receive payment of all the PTO Leave balance.
Short-Term Disability Leave
Short-Term Disability (STD) can be used for extended personal illness requiring the employee to be absent more than three (3) days (with acceptable medical documentation).
All full-time non-uniformed non-union eligible employees earn STD at the rate of six (6) days per year.
After five (5) years of service, an employee will receive 2% of the STD account (maximum 1,000 hours) per years of service, upon termination of employment.
Longevity
Longevity pay will be paid at the rate of $4 per month for each year of service up to and including the fifth (5th) year and $6 per month for each year of service beginning at six (6) years and for each year thereafter.
01
Please indicate your level of education.
02
Please indicate your years of full-time (or equivalent) experience in a helpdesk environment:
03
If yes, please give a brief description of all relevant experience including tenure, job duties, and employers. Ensure this information is included in your online work history. If no experience, please enter N/A. (See Resume is not an acceptable answer)
04
Are you willing and able to participate in an in-depth background investigation?
05
How did you find out about this particular position?
Required Question
Location : Little Rock, AR
Job Type: Full Time- Regular Position
Department: Information Technology Department
Division: Computer Operations
Opening Date: 01/29/2024
Closing Date: 2/7/2024 11:59 PM Central
FLSA: Non-Exempt
Supervisory Responsibility?: No
On-Line Applications Only?: Yes
Department:: Information Technology Department
The City of Little Rock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. City of Little Rock complies with applicable state and local laws governing non-discrimination in employment in every work location. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Objective & Safety/Security Sensitive Designation
JOB OBJECTIVE: To provide first level remote technical support for network users by supporting the users of network resources through remote control access to users desktop to configure, install and troubleshoot and/or resolve workstations/software problems.
This position is not designated as a safety/security sensitive position and is not subject to random drug and alcohol screening.
Essential Functions
Please click for a complete list of essential job functions!
Minimum Qualifications, Additional Requirements and Supervisory Responsibilities
These knowledge, skills, and abilities are usually, although not always, acquired through completion of high school, supplemented by course work in Information Technology, Computer Science or a related area; two (2) years of experience working with microcomputer operating systems and software applications, which includes two (2) years of experience in a helpdesk environment. Equivalent combinations of education and experience will be considered.
ADDITIONAL REQUIREMENTS: None
DISCLAIMER:
This document does not create an employment contract, implied or otherwise.
City of Little Rock Benefits
Non-Uniformed NON-Union Eligible Full-Time Employees
Health Insurance(medical, dental, vision) -The City pays the eintire cost of employee only health insurance. Coverage for an employee's dependents is available at the employee's option; the City pays part of the cost of this additional coverage.
Life Insurance - The City pays the total cost of employee life insurance. Amount of coverage is one to three times salary, based on job classification.
Accidental Death and Dismemberment (AD&D) - The City pays the total cost for employee AD&D. Amount of coverage is one times salary.
Long-Term Disability - The City pays the total cost of long-term disability insurance. Amount of coverage is 60% of salary.
Retirement - Our 401a pension plan requires contributions by both the City and the employee.
Paid Time Off
Paid Time Off (PTO) Leave may be used for vacation, personal illness, funeral Leave/attendance, illness of a family member or other personal business.
Regular, full-time (non-uniformed, non-union) employees shall earn paid Leave at the following rate:
Annual Accrual
Mid-Mgrs. Annual Accrual
160 hours
184
3 to 10 Years
200 hours
224
10 to 20 Years
224 hours
248
20 Years of Service and Over
256 hours
280
Paid Time Off may be accumulated to a maximum of 320 hours.
Upon termination of employment, an employee will receive payment of all the PTO Leave balance.
Short-Term Disability Leave
Short-Term Disability (STD) can be used for extended personal illness requiring the employee to be absent more than three (3) days (with acceptable medical documentation).
All full-time non-uniformed non-union eligible employees earn STD at the rate of six (6) days per year.
After five (5) years of service, an employee will receive 2% of the STD account (maximum 1,000 hours) per years of service, upon termination of employment.
Longevity
Longevity pay will be paid at the rate of $4 per month for each year of service up to and including the fifth (5th) year and $6 per month for each year of service beginning at six (6) years and for each year thereafter.
01
Please indicate your level of education.
- Computer Science
- Information Technology
- Networking
- Software Development
- Cybersecurity
- Other related courses
- No Related Education
02
Please indicate your years of full-time (or equivalent) experience in a helpdesk environment:
- No experience
- Less than 1 year
- 1-2 years
- 2-3 years
- More than 3 years
03
If yes, please give a brief description of all relevant experience including tenure, job duties, and employers. Ensure this information is included in your online work history. If no experience, please enter N/A. (See Resume is not an acceptable answer)
04
Are you willing and able to participate in an in-depth background investigation?
- Yes
- No
05
How did you find out about this particular position?
- LRJobs.LittleRock.gov
- Facebook/Social Media
- Arkansas Business
- KARK4/FOX16 Social Media Live
- Newspaper (Arkansas Democrat Gazette or El Latino)
- City Employee
- Friend or relative who does not work for the City
- Internet Search Engine (Google, Yahoo, Bing)
- Career Builder/Indeed
- Government Jobs
- Indeed
- College/University Career Page
- Career Fair
- Virtual Job Fair
- Career Counselor (Military or Goodwill, Workforce)
- Re-entry Program (Community Programs)
- Department of Workforce Services
- Professional Association
- Other
Required Question
