Senior Services Call Coordinator

Meals on Wheels Collin County was established in 1976 as a 501(c)(3) nonprofit with the purpose of serving Meals on Wheels to promote better nutrition among elderly residents in Collin County. The first older adult nutrition program began in 1977 with 100 meals being served daily at three of our local senior centers.

Since then, the program has expanded to provide daily, nutritious meals and social interaction to approximately 2,000 unduplicated, homebound, older, or disabled adults throughout Collin County. Those at greater risk of malnutrition are also eligible to receive supplemental weekend and breakfast meals.

In 2022, MOWCC is prepared to provide an unprecedented 360,000 meals for an expected 2,500 unduplicated clients.

Summary:

The Senior Services Call Coordinatorrepresents the agency at the front desk and greets visitors. The Call Coordinator is the first impression (in person and on the phone) for Meals on Wheels Collin County (MOWCC) and should act, speak, and represent the agency professionally at all times while performing their duties. This position is primarily responsible for: Senior Safety Net requests, client cancellations, hold requests, providing agency information to callers, clerical and administrative functions such as drafting correspondence, organizing and maintaining paper and electronic files, signing for parcels and packages, and generally supporting others in the office with collaboration and teamwork.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Although other duties may be assigned, please review these core duties and responsibilities:

1. Operates office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

2. Answers telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

3. Greets visitors and callers, handle their inquiries, and direct them to the appropriate people according to their needs.

4. Sets up and maintain paper and electronic filing systems for records, correspondence, and other material.

5. Locates and attaches appropriate files to incoming correspondence requiring replies.

6. Completes forms in accordance with company procedures.

7. Makes copies of correspondence and other printed material.

8. Reviews work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

9. Must have the ability to work independently and be a self-starter.

10. Have good interpersonal skills and the ability to represent the agency in the front office and on the telephone.

11. Maintain accuracy in reporting and be detail oriented.

12. Must be proficient in Excel, Word, Outlook, and other Microsoft software.

13. Must maintain confidentiality and integrity regarding client/agency information.

14. Must provide excellent customer service and friendliness at the front desk.

15. Document client status changes for meal delivery in ServTracker database.

16. Update staff on any client changes.

17. Keep track of client referral sources.

18. Maintain call log.

19. Pass on all pertinent information regarding clients and/or volunteers to appropriate staff members.

20. Assist with various aspects of holiday programs i.e., Spring Boxes, Harvest Boxes, Secret Santa gifts.

21. Assist various staff as needed.

22. Must have been driving for at least 3 years.

23. This position requires delivering meals to clients if needed.

24. Professional appearance and dress at all times.

25. Must be able to be on time each day for work at 7:30am.

26. Must attend and help with mandatory volunteer weekend deliveries.

27. This position is not remote.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

EEO/Accommodations

· Meals on Wheels is committed to promoting a diverse and inclusive workplace where we can all be ourselves and succeed on merit. We offer a range of family-friendly, inclusive employment policies, flexible working arrangements and benefits to support our employees from different backgrounds.

· If you require assistance due to a disability applying for open positions, please submit a request via our careers site: https://www.mealsonwheelscc.org/

EEO Statement

· Meals on Wheels, Collin County is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Meals on Wheels, Collin County does not accept unsolicited headhunter and agency resumes. Meals on Wheels, Collin County will not pay any third-party agency or company that does not have a signed agreement with MOWCC.

· Meals on Wheels, Collin County embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status, and we operate in compliance with the State of Texas laws and Workforce Commission best practices.

Job Type: Full-time

Pay: $37,440.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Experience:

• Driving: 3 years (Required)

Work Location: In person