Senior Service Erp Project Analyst

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.
Interested in joining us on our journey?
We are seeking a dedicated Service ERP Project Analyst to lead the planning, implementation, and optimization of our Consumer Operations ERP projects. This role involves collaborating with stakeholders to define requirements, implement customizations and configuration the ERP system, and ensuring data accuracy. You will play a pivotal role in driving efficiency, improving processes, and delivering successful ERP solutions on time and within budget.
Position
Senior Service ERP Project Analyst
Location
USA, Louisville, KY
How You'll Create Possibilities
75%

• Lead the planning, execution, and successful implementation of Service ERP projects, ensuring they are delivered on time, within scope, and within budget.
• Collaborate with business stakeholders to gather and document functional and technical requirements for ERP system enhancements and customizations.
• Analyze and map existing service-related business processes and identify opportunities for improvement through ERP system utilization.
• Maintain detailed project documentation, including project plans, status reports, change requests, and issue logs.
• Communicate project progress, challenges, and updates to key stakeholders, including project sponsors and executive leadership.
• Develop and execute comprehensive testing plans to validate ERP system functionality, troubleshoot issues, and ensure a smooth deployment
• Provide training to end-users and create user-friendly documentation to facilitate effective utilization of the ERP system. Offer ongoing support and address user inquiries and issues.

25%

• Stay current with industry trends and best practices related to service ERP systems and recommend system enhancements and process improvements to optimize efficiency and effectiveness.
• Conduct post-implementation reviews to assess the success of ERP projects, gather feedback from users, and identify areas for further improvement.

What You'll Bring to Our Team
Minimum Qualifications:

• Bachelor's degree in engineering, Information Technology, Business Management, or related field
• Minimum 5 years of work experience
• Motivated self-starter who consistently meets or exceeds objectives. • Strong analytical skills, able to analyze data from multiple sources to arrive at an optimal solution for service and cost.
• Inclusive with a track record of working successfully within cross functional teams across multiple organizations.
• Excellent written and verbal communication skills with the ability to adapt personal communication style to the needs of the audience.
• Excellent project management skills and able to work with third party contractors. Prior use of Oracle ERP applications.
• Proficiency in Oracle ERP modules, in-depth knowledge and hands-on experience with inventory, finance, and planning, including configuration, customization, and usage.
• Strong problem-solving skills, must be able to demonstrate the ability to analyze complex issues, identify root causes, and develop effective solutions. Experienced in resolving challenges related to ERP implementations by modifying system and business processes.

Preferred Qualifications:

• Knowledge of Factory Service, Planning, and Item management
• Knowledge of Service Parts ME and Parts Distribution
• Minimum of 3+ years of work experience in IT, Consumer Operations, Distribution, or Supply Chain

Working Conditions:

• Working conditions are normal for an office environment.
• Work may require occasional weekend and/or evening work when workload demands.
• Minimal travel is expected.

Our Culture
At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com