Senior Salesforce Developer - Experience Cloud

HANCOCK CLAIMS CONSULTANTS:
Come join the winning team at Hancock Claims Consultants! Why Hancock? We are an energetic organization looking for management who will bring strong leadership presence both internally and externally in support of our innovative strategic planning, consistent review & coaching of personnel, and stability for our carrier partners.
We have real industry knowledge from our beginnings as a contracting company founded in Atlanta, Georgia in 2003. Through our successes in the field, we received an invitation to pilot a program for an insurance carrier’s ladder assist program in 2004, providing higher and steeper access and storm damage assessment on their behalf. By 2008, we made the decision to stop all contracting work and begin to offer our services to meet the specialized needs of the insurance industry without any conflict of interest. At Hancock, we are committed to the insurance industry’s evolving needs and that dedication to teamwork has earned us recognition as the premier national ladder assist company.
Position Purpose:
We are seeking a skilled and motivated Experience Cloud Community Portal Developer and experienced UI/UX Designer to join our dynamic team. As a developer specializing in Salesforce Experience Cloud, you will be responsible for designing, developing, and maintaining community portals that enhance user engagement and collaboration. The ideal candidate will have a strong background in Salesforce development, with specific expertise in building Experience Cloud communities. You'll use your knowledge of other key technology enablers used within a Customer Service environment such as Computer Telephony Integration, Portal self-service, Knowledge, or Case Management, to define complete solutions for Hancock.
Essential Duties and Responsibilities:
Community Portal Development:

• Design and develop Experience Cloud community portals tailored to meet business requirements and enhance user experiences.
• Customize and configure community components, templates, and pages to align with the organization's branding and design guidelines.

Responsive and User Centric Design:

• Ensure designs are responsive and optimized for various devices, providing a seamless user experience across desktop, tablet, and mobile platforms.
• Apply user-centered design principles to understand user needs, gather requirements, and create user personas.

Collaboration with Stakeholders:

• Work closely with business stakeholders to understand their collaboration and engagement needs within the community portal.
• Translate business requirements into technical specifications and implement solutions that address specific use cases.

Integration and Data Management:

• Integrate community portals with internal and external systems to provide a seamless and unified user experience.
• Implement data synchronization and sharing mechanisms to ensure accurate and secure information exchange.

Custom Development:

• Develop custom Lightning components and Apex code to extend the functionality of Experience Cloud communities.
• Implement business logic and workflows to automate processes within the community portal.

User Engagement Features:

• Implement features to enhance user engagement, including discussion forums, chat functionality, and personalized content recommendations.
• Optimize community portal layouts and navigation for an intuitive and user-friendly experience.

Quality Assurance:

• Conduct thorough testing of community portal functionalities to ensure a high level of performance, security, and reliability.
• Collaborate with the quality assurance team to address and resolve identified issues.

Documentation:

• Create and maintain comprehensive technical documentation for community portal configurations, customizations, and development.
• Document best practices for community portal development and maintenance.

Qualifications:

• Bachelor’s degree in computer science, Design, Human-Computer Interaction, Information Technology, or a related field.
• 3 years of experience in UI/UX design, with a focus on community portals within the Salesforce Experience Cloud.
• Strong portfolio showcasing successful UI/UX projects and a deep understanding of design principles.
• Salesforce Certified Community Cloud Consultant or Salesforce Certified Experience Cloud Consultant certification.
• 3 years of experience in developing community portals on the Salesforce Experience Cloud platform.
• Experience in designing, developing, testing, and deploying high-quality solutions within the Salesforce platform.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• At least 2 years of experience in translating functional/non-functional requirements to system requirements in Service Cloud.
• Good understanding of best practices of coding standards
• Knowledge of Salesforce data model, security model, and declarative capabilities.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.

Preferences:

• Proficiency in front-end technologies, including HTML, CSS, and JavaScript.
• Knowledge of responsive web design principles for optimal user experiences across devices.
• Familiarity with Salesforce Lightning components and Aura framework.
• Proficiency in design tools such as Sketch, Figma, or Adobe XD.
• Knowledge of HTML, CSS, and JavaScript to effectively communicate design specifications to development teams.
• Familiarity with Salesforce Lightning Design System and design considerations for Salesforce communities.
• Strong problem-solving and analytical skills.

Schedule:

• Mondays thru Fridays, 9:00am to 6:00pm (approximate)
• Schedule may change according to business operational needs to include weekend hours
• Hybrid or Remote

Environmental Factors:

• Work is performed indoors in a typical office environment
• Possibility of travel to locations outside of the office environment

Physical Skills and Abilities:

• Ability to stand, walk, and manipulate (lift, carry, move) light to medium weights of 10 to 50 pounds
• Ability to bend, squat, and reach above shoulders
• Hand-eye coordination, arm, hand, and finger dexterity including ability to grasp and operate equipment
• Visual acuity to use a keyboard, operate equipment, and read technical information

Company Conformance Statement:
In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, independent roof inspection subcontractors and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

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