Senior Research Operations Program Manager
About the Role:
What you’ll do
- Own and drive the Splunk user research recruiting programs
- Develop metrics and KPIs to track recruiting health and success
- Drive key behavior changes to Researchers and non-Researchers talking to customers
- Partner with other Operations teams (Design, Product, Customer Success and Experience) and Program Management to ensure greater efficiency and alignment around customer feedback activities and related programs
- Partner closely with Researchers and research leadership to pro-actively identify unmet needs, drive pilot process changes and scale to the whole organization
What you’ll bring
- 5+ years experience in Research Operations or Program Management in a Research & Insights organization
- Deep expertise and demonstrated success operationalizing Research process, tools and people.
- Advanced understanding of Research, Design and Product Development processes and deliverables
- Demonstrated success improving existing and implementing new scalable programs that reduce inefficiencies, improve impact and reduce friction in research and insights related activities, especially recruiting
- Demonstrated ability to reduce time-to-recruit customer profiles of various complexities and to improve the overall quality of participants in a cost effective way for both Researchers and non-Researchers and employing a balance of self-service and hands-on recruiting
- Highly organized and structured in your approach, ability to coordinate partners and proactively communicate about progress anticipating risks, needs and opportunities
- Deep expertise in incentive management, NDA’s, GDPR and research ethics
- Demonstrated success designing, implementing and communicating about complex multi-stream programs
- Demonstrated expertise maximising in-house tools and databases, panel management systems, recruiting vendors and software tools to improve recruiting efforts
- Ability to work autonomously with high ownership of outcomes and program success
- Preferred: expertise with research road-mapping, impact tracking, budget management, procurement, vendor relationships and knowledge management (research repositories/libraries), insights communication and socialization strategies and/or training and professional development for Researchers
What We Offer You:
Note:
Base Pay Range
SF Bay Area, Seattle Metro, and New York City Metro Area
Base Pay Range: $159,200.00 - 218,900.00 per year
California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts
Base Pay Range: $143,280.00 - 197,010.00 per year
All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.
Base Pay Range: $127,360.00 - 175,120.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.