Senior Receptionist-1252005

The Senior Receptionist

Key Responsibilities:
* Greet visitors and clients with a smile.
* Direct and/or escort clients to designated meeting room.
* Conduct overall room appearance site inspection and work with Facilities Management to maintain facilities.
* Phone reception for clients and guests that need assistance booking conferencing space.
* Weekly and daily Outlook communication with clients to confirm all attendee counts and requests are satisfactory to their needs.
* Work closely with Conference Center team (Managers, Coordinators, Catering, Audio/Visual) on overall execution of events.
* Handling on-floor conference room activities, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food, and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.
* Conduct opening and closing walkthroughs when business requires.
* Book meetings/events in EMS/ Reserve Space and following protocol for email confirmation, no show management and internal correspondence.
* Acting as an overall Hospitality Services resource to guests, visitors, and employees.
* Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues) and Audio Visual technology (meeting room technical support).
* Troubleshooting a wide variety of requests and situations, both for guests and for members.
* Gaining an understanding of the company culture, key areas of activity and creating "transparency".
* Assist with coverage in other locations as needed. Adhere to flexible schedules to meet business demands.
* Prepare and submit daily reports to appropriate recipients.
* Participate in daily, weekly, and monthly meetings.

Qualifications and Skills
* Preferred Bachelor’s degree in hospitality management, communications, or a related field.
* Two to three years’ experience in a client service / reception position within a hospitality or corporate environment.
* Excellent communication skills; including written, verbal, and proofreading skills.
* Basic computer skills and knowledge of office technology / equipment. Proficient skills in (Microsoft Suite, Webex, EMS Software or similar space management tool).
* Ability to multi-task; managing multiple projects and work assignments, all with great attention to details.
* Strong interpersonal skills both in person and over the phone with the highest level of professionalism.
* Team player but also able to work independently with little supervision.
* Energetic and positive attitude.
* Available to work overtime when needed.