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Form of workJob Description
The Senior Receptionist
Key Responsibilities:
- Greet visitors and clients with a smile.
- Direct and/or escort clients to designated meeting room.
- Conduct overall room appearance site inspection and work with Facilities Management to maintain facilities.
- Phone reception for clients and guests that need assistance booking conferencing space.
- Weekly and daily Outlook communication with clients to confirm all attendee counts and requests are satisfactory to their needs.
- Work closely with Conference Center team (Managers, Coordinators, Catering, Audio/Visual) on overall execution of events.
- Handling on-floor conference room activities, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food, and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.
- Conduct opening and closing walkthroughs when business requires.
- Book meetings/events in EMS/ Reserve Space and following protocol for email confirmation, no show management and internal correspondence.
- Acting as an overall Hospitality Services resource to guests, visitors, and employees.
- Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues) and Audio Visual technology (meeting room technical support).
- Troubleshooting a wide variety of requests and situations, both for guests and for members.
- Gaining an understanding of the company culture, key areas of activity and creating “transparency”.
- Assist with coverage in other locations as needed. Adhere to flexible schedules to meet business demands.
- Prepare and submit daily reports to appropriate recipients.
- Participate in daily, weekly, and monthly meetings.
Qualifications and Skills:
- Preferred Bachelor’s degree in hospitality management, communications, or a related field.
- Two to three years’ experience in a client service / reception position within a hospitality or corporate environment.
- Excellent communication skills; including written, verbal, and proofreading skills.
- Basic computer skills and knowledge of office technology / equipment. Proficient skills in (Microsoft Suite, Webex, EMS Software or similar space management tool).
- Ability to multi-task; managing multiple projects and work assignments, all with great attention to details.
- Strong interpersonal skills both in person and over the phone with the highest level of professionalism.
- Team player but also able to work independently with little supervision.
- Energetic and positive attitude.
- Available to work overtime when needed.
