Senior Product Manager, Client Implementation & Integration - Global Payments Solutions

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Global Payments Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognized by the industry’s most prominent publications and associations with numerous global, regional and country awards. 

We are currently seeking an experienced individual to join this team in the role of Senior Product Manager, GPS Client Implementation, who will be responsible for business readiness and commercialization for the Client Implementation strategic initiatives in support of digital first client engagement as well as providing support to other GPS initiatives to ensure readiness for the Client Implementation and Integration teams.

Responsibilities and duties of the role include:

• Support the business readiness and commercialisation for Client Implementation and other GPS teams, by creating and owning the engagement framework and governance, proactively engaging and partnering with other product teams, digital, operations and technology.

• In support of digital first client engagement, assist in the definition and maintenance of global client experience and design principles for onboarding, implementation and integration client journeys alongside other Client Implementation and GPS Product Managers.

• Represent Client Implementation and Integration in global workstreams such as ISO20022, and Embedded Payments/EaaS, assisting workstream leads to identify client impacts and align design to client experience principles for documentation, onboarding, implementation and integration client journeys.

• Support definition of business readiness and commercialisation plans including communications, training, collateral, documentation and operational or team engagement procedures. Establish best practise to support country and region execution. Lead preparation of global communications to ensure awareness for our teams and clients, elevating the quality of communications to articulate client impact in a way that is easy to understand. Communicate training needs as required to the PayNav learning and development team.

• Support Product Managers to source feedback from clients on approach and progress of Client Implementation initiatives to ensure development/change roadmaps are driven by client needs. Create a mechanism to socialise client feedback and priorities with other GPS and Digital workstreams.

• Support preparation of work stream/project reporting and management updates. Confirm status and finance position with Marketing, Legal or Business Management Ensure escalation of risks and issues. Participate in work stream governance meetings where appropriate.

• Successful execution in this role requires extensive engagement and partnership with onboarding, sales, service technology, digital, risk and operations teams across the globe. Organisation and capability to balance shifting priorities over multiple work-strands and working under tight time pressure is also important.

For this role, HSBC targets a fixed pay range between $80,000 and $155,000.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

To be successful in this role you should meet the following requirements:

• Strong knowledge / experience in the area of Payments and Client Experience

• Strong knowledge in product management and the product management lifecycle.

• Evidence of managing change/transformation project with impact to customer, including commercialisation activities.

• Self-motivated, enthusiastic, delivery-focused and strong team player

• Strong communication, analytical, decision making and presentation skills. Ability to collaborate and form effective relationships and achieve influence at senior levels in the organisation

• Strong managerial and organisational skills, able to work under pressure of challenging deadlines

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment.  You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.  We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.