Senior Operations Manager - Glenoaks

What You'll Do

• Directly oversee, supervise, and ensure the proper functioning of the Operations team.
• Provide mentorship and opportunities for professional development to your direct reports.
• Provides daily oversight and ensures proper functioning of Studio operations, including building systems, security, janitorial, landscaping, and parking.
• Ensures client and tenant satisfaction by meeting regularly with primary contacts, providing prompt follow-up on work orders, general correspondence, or resolving any issues with escalation to the Director as needed.
• Plans and directs the coordination of tenant events with the Operations team.
• Maintains vendor relationships for services such as landscaping, janitorial, security, parking, elevators, and engineering by meeting regularly and performing property inspections with third-party service providers.
• Provides work direction for on-site third-party contractors and studio staff.
• Collaborate on the bidding process for maintenance contracts, i.e., landscaping, janitorial, and security, to ensure the best cost and quality of service.
• Manages repairs and maintenance of sound stages, production offices, and common areas, working closely with all studio departments and clients for coordination.
• Maintains all permits, licenses, and fees required on all building equipment.
• Ensures all required equipment and system testing is performed as necessary and corrections are made in a timely manner.
• Support Construction and Engineering Departments in the bidding process and project progress for capital improvements and tenant improvements.
• Complete assigned capital improvement projects within the approved budget and calendar year.
• Respond to all emergencies on the property using Emergency Response guidelines, make immediate proper notifications, submit Incident Reports, and manage any follow-up repairs as needed.
• Oversees processing of property/liability insurance claims by interacting with adjusters and insurance consultants.
• Oversee and maintain certificates of insurance log process; confirm all tenants and vendors are up-to-date and compliant.
• Develops and prepares the annual operating budget.
• Responsible for the accuracy of client invoicing to ensure correct billing and projections.
• Monitors delinquent accounts receivables, follows up with clients or tenants and initiates collection activities when necessary.
• Prepares the monthly aged receivable reports to explain delinquencies for Director/Accounting Department review.
• Approve accounts payable invoices and purchase orders to ensure the use of the correct expense accounts and allocations among multiple properties.
• Follows a monthly process to reconcile operating expense accounts to the general ledger; oversees re-classes for any corrections.
• Prepares monthly reports to explain variances from expected revenue and operating expenses.
• Prepares monthly accruals for capital and operating expenses.
• Prepares monthly cash flow reports for capital expenses.
• Interfaces with the Leasing/Sales Department to facilitate leasing activity.
• Maintains all vacant spaces to be lease-ready for tours and seamless client move-ins.
• Miscellaneous projects as assigned.

What You'll Need

• Bachelor's Degree required.
• Minimum 2-3 years as a commercial Property Manager/Operations Manager.
• Excellent financial analysis skills.
• Supervisory experience and the ability to coach and train staff.
• Experience in studio operations or production in the entertainment industry is a plus.
• Excellent computer skills and demonstrated working knowledge of computers and software, including MS Office.
• Familiar with Yardi (accounting system) or similar.
• Polished professional demeanor with excellent written and verbal English communication skills to write memos, letters, reports and interact effectively with prospects, tenants, peers, vendors, and management.
• Ability to motivate direct reports and cross-functional team members to create a positive work environment and high morale.
• Ability to work under pressure and manage competing priorities while staying focused and meeting deadlines without sacrificing accuracy.
• Ability to multi-task, attention to detail, with excellent follow-up skills.
• Ability to adapt to changing environments and perform in a fast-paced entrepreneurial environment.
• Maintain a professional demeanor around clients, executives, and on-lot talent.

Salary Range: $120,000.00 to $140,000.00 annually USD (subject to relevant experience)
 
About Us
Hudson Pacific Properties (NYSE: HPP) is a real estate investment trust serving dynamic tech and media tenants in global epicenters for these synergistic, converging, and secular growth industries. Hudson Pacific's unique and high-barrier tech and media focus leverages a full-service, end-to-end value creation platform forged through deep strategic relationships and niche expertise across identifying, acquiring, transforming, and developing properties into world-class amenitized, collaborative, and sustainable office and studio space