Senior Medical Office Assistant - Behavioral Health

Salary: $19.78 - $25.39 Hourly
Location : Eureka, CA
Job Type: Full-time
Job Number: 24-00081
Department: Department of Health and Human Services
Division: 424 - Mental Health
Opening Date: 03/18/2024
Closing Date: 4/1/2024 11:59 PM Pacific
DEFINITION
SENIOR MEDICAL OFFICE ASSISTANT - BEHAVIORAL HEALTH
Department of Health & Human Services
Are you interested in making a difference? If so, please consider joining our dedicated team at the Department of Health & Human Services! The Senior Medical Office Assistant provides difficult or specialized Medical Office support and directs or reviews work of support Medical Records staff.
What You'll Do:
This position is responsible for a variety of duties, including:

• Answer phones and provide information to the general public.
• Client registration and scheduling.
• Appointment confirmation calls and check in.
• Auditing client charts for compliance and assisting with chart corrections.
• Other provider support.

Where You'll Do It:
This position is located in Eureka, California.
A typical work schedule for this position is M-F; 8-5
Under general supervision, assigns, directs and reviews the work of a small Medical Office support staff; provides difficult or specialized Medical Office support in a variety of County clinic and health program areas; performs related work as assigned.
DISTINGUISHING CHARACTERISTICS
This class performs as either the working lead level in the Medical Office support series with responsibility for providing direction to a group of Medical Office Assistants performing similar work or functions as the specialist level, performing difficult, technical, complex or specialized medical support duties. This is not considered a supervisory class in that the selection, evaluation and discipline of employees is not assigned to this level and the number of employees for which direction is provided is limited.
EXAMPLES OF DUTIES

• Provides lead direction, training and work review to a small Medical Office support staff; organizes and assigns work, sets priorities and follows up to ensure coordination and completion of assigned work.
• Provides input into selection decisions, performance evaluations and disciplinary matters.
• Performs difficult, complex, technical or specialized Medical Office support work, which may require the exercise of independent judgment, the application of technical skills, and a knowledge of detailed or specialized activities related to the medical area to which assigned.
• Researches and assembles information from a variety of sources for the completion of forms or the preparation of reports; makes arithmetic or statistical calculations.
• Provides information to the public or to County staff that requires the use of judgment and the interpretation of policies, rules or procedures.
• Organizes and maintains various departmental files.
• Types correspondence, reports, forms, and specialized documents from drafts, notes, dictated tapes, or brief instructions, using a typewriter, word processor or computer terminal.
• Proofreads and checks typed and other materials for accuracy, completeness, and compliance with departmental policies and regulations.
• Enters and retrieves data and prepares reports using an on-line or personal computer system; reviews such reports for accuracy and makes corrections as required.
• Attends to a variety of office administrative details such as ordering supplies, arranging for the repair of equipment, transmitting information, and keeping reference materials up to date.
• May act as receptionist and receive and screen visitors and telephone calls and direct the caller to the proper person or personally handle the call.
• Processes forms and records such as work orders, purchase requisitions and others related to the organizational unit; operates standard office equipment.
• Provides necessary back-up for assigned Medical Office support staff.

QUALIFICATIONS
Knowledge of:

• Basic supervisory principles and practices.
• Office administrative practices and procedures, including filing and the operation of standard office equipment.
• Policies and procedures related to the medical treatment or screening area to which assigned.
• Medical terminology as related to office support work.
• Basic business data processing principles and the use of word processing or personal computing equipment.
• Proper form for typed materials.
• Business arithmetic, including percentages and decimals.
• Correct English usage, including spelling, grammar and punctuation.
• Record keeping principles and practices.

Skill in:

• Planning, assigning, directing and reviewing the work of others.
• Training others in work procedures.
• Analyzing and resolving varied Medical Office administrative problems.
• Organizing, prioritizing and coordinating work activities.
• Reading and interpreting rules, policies and procedures.
• Organizing, researching and maintaining patient and general office files.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
• Composing routine correspondence from brief instructions.
• Using initiative and sound independent judgment within established guidelines.
• Operating standard office equipment, including a word processor and/or personal or on-line computer.

NOTE: Specified positions may require typing accurately at a rate sufficient to produce finished documents and enter data into computer systems.
Other Requirements

• Specified positions may require possession of a valid California driver's license.

Desirable Education and Experience

• A typical way to obtain the knowledge and skills outlined above is:
• One year of Medical Office support experience at a level equivalent to the County's class of Medical Office Assistant II.

WORKING CONDITIONS & ADDITIONAL INFORMATION
For information about County benefits, visit our benefits webpage:
For details about employee perks, see our Employee Perks flyer:
FREQUENTLY ASKED QUESTIONS
How long does it take to fill out the application?

• You should allow 30 - 45 minutes to fill out your application.

Can I change my application after submitting it?

• You may only submit one application per day.
• You may submit an edited application after waiting at least one day from your initial submission.
• Only the most recent application submitted will be considered. All other applications will be archived.

How long until I hear back from you?

• You can expect to hear back from Human Resources about 3 - 4 weeks after the closing date listed on the job posting.

How can I check for updates on my application?

• You can log into your Government Jobs account and review current information regarding any application you have submitted.

Will I be informed if I am not selected for an interview?

• Yes, you will be informed if you are not selected for an interview.

The County of Humboldt's Commitment to Diversity, Equity, and Inclusion
Research indicates that individuals in protected classes can be less likely to submit a job application. The County of Humboldt is dedicated to building a diverse, inclusive, and authentic workplace where our employees are free to bring their full selves to work each day in an environment that allows them to reach their full potential. The County Board of Supervisors has made organizational commitments to Diversity, Equity, and Inclusion (DEI) and the County is working to ensure that these commitments are reflected in all we do. The County recognizes that certain populations (BIPOC, Disabled Persons, Veterans, LGBTQIA+ community members, etc.) face systemic and structural challenges which may inhibit their ability to satisfy every requirement of the position. In recognition of these structural and systemic factors, the Human Resources Department understands that experience can be gained in many ways - oftentimes, outside of formal institutions - and strives to take a holistic approach to in assessing an applicant's qualifications for a position.
If you're excited about this role but your past work experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply.
HOW TO APPLY
A complete, original application must be filed for each position you are interested in applying for. Applications must be submitted online through the County's automated application system at no later than the final filing date listed on the job flyer. All applications are screened by both Human Resources staff and may be screened by additional subject matter experts. The most qualified candidates may then be invited for further testing.
It is important that your application shows all the relevant experience and education you possess. Human Resources staff does not consider or review resumes or attachments.
Please read the job requirements section of the announcement. Be sure you meet these requirements since they will be carefully evaluated during the selection process. Your performance in any employment examinations will be compared with the performance of others who take the tests. All candidates who pass will be ranked according to their scores. The examination results will be emailed to you as quickly as possible.
CalPERS RETIREMENT PROGRAM
Employees fall into one of the following tiers based on the date you first start working for the County or any other employer that uses CalPERS for retirement.

• Tier I - Prior to 7/5/2012: 2.7% @ 55
• Tier II - Post 7/6/2012: 2% @ 55
• Tier III - Post 1/1/2013: 2% @ 62

If this is your first job with a CalPERS employer, you'd be in Tier III.

• 2.0 means that for every year you work for the County, you will receive 2% of your maximum annual pay rate for every year that you work for us (or other CalPERS employers) if you work the required minimum number of years (that's called vesting) and retire after the age following the @.
• If you work 20 years and retire at 62 years of age, you will receive 20 x 2% or 40% of your maximum annual pay rate every year in retirement payments.

SELECTION PROCEDURE
The County runs its hiring on a set of rules to ensure that it is fair. Hiring and promotion are based on performance and having the best qualifications for the job. "Examination" doesn't always mean taking a test, sometimes it just means how we compare your application to others who have applied, and an "oral examination" means a scored and structured interview.
POLICY OF NONDISCRIMINATION
The County of Humboldt does not discriminate based on mental or physical disability in the admission or access to, treatment or employment in, its programs or activities. The Human Resources Department is located in the Humboldt County Courthouse, which has an accessible entrance on 4th Street. Accessible parking is available adjacent to the 4th Street entrance and on the 4th Street side of the K Street lot. Special testing arrangements may be made to accommodate disabilities or religious convictions. Contact the Human Resources Department at (707) 476-2349 well in advance of the examination to request an accommodation.
The County is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religion or religious creed, color, age, sex, sexual orientation, national origin, ancestry, marital status, medical condition, mental or physical disability, military service, or any other classification protected by federal, state, or local laws or ordinances.
MEDICAL EXAMINATION
A pre-employment medical examination provided by the County may be required upon offer of employment.
OTHER EXAMINATIONS
Some positions also require psychological evaluation and/or extensive background investigation.
LICENSES
Some classifications require possession of valid professional and/or technical licenses. Some classifications may require the possession of a valid California driver's license.
PROBATIONARY PERIOD
Persons appointed to regular County positions serve a probationary period. This is normally six (6) months but could be up to one (1) year. All designated safety employees serve a one-year probationary period.
EMPLOYMENT ELIGIBILITY
It is the County's intention to hire only those workers who are authorized to work in the United States, pursuant to the Immigration Act of 1990. If you are offered employment, you will be required to verify your eligibility to work in the United States. For law enforcement positions you will be required to verify your U.S. citizenship or legalized status.
DISASTER SERVICE WORKERS
All County of Humboldt employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESS OR IMPLIED CONTRACT. THE COUNTY OF HUMBOLDT RESERVES THE RIGHT TO MAKE NECESSAR...