Senior Manager, Transportation, Middle Mile Partner Management

Amazon's North American Transportation team is seeking a highly skilled and motivated Senior Manager to oversee a team of Middle Mile Performance Managers that manage transportation movement across a designated geographic region. This leader will be responsible for coaching and mentoring the team to ensure performance objectives are met, fostering positive employee relations and building leadership bench strength across the region. We expect this role to manage performance for all transportation moves in a geography. Additional responsibilities include leading strategic, large scale projects for our North American transport business. These projects entail working with Supply Chain, Transportation, Technical and Operations teams.
This position is responsible for the successful transportation execution across a region and requires the ability to collaborate effectively with peers to ensure the most effective strategy for Amazon's network.
Key job responsibilities
Responsibilities include:
- Leading new carrier operational initiatives (new delivery techniques and models) and carrier onboarding training and integration.
- Serving as the primary liaison between technology initiatives and the carrier network with a primary focus on the establishment and propagation of best practices and standard work throughout our delivery network.
- Creating and influencing adoption of solutions that improve our transportation network and provide a great customer experience.
- Setting and clarifying requirements and expectations for Middle Mile Performance Managers. Measuring performance, providing feedback, and establishing accountability across their team for individual and departmental performance.
- Prioritizing projects with biggest impact on our business, proposing and influencing adoption from relevant functional leaders.
- Finding practical and simple solutions to complex problems without sacrificing quality or core functionality.
- Leveraging the Transportation leaders input and ideas and rolling them into the creation of improvement plans for the broader team.
- Owning improvement inputs and results, while recognizing the need for additional support and escalation of issues.
- Ensuring overall project schedule that enables the teams to be successful based upon the project milestones.
- Working closely with Regional Transportation peers, Operations leaders and support staff (HR, Finance, Safety, Tech) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
We are open to hiring candidates to work out of one of the following locations:
Nashville, TN, USA | Tempe, AZ, USA