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Form of workSenior Manager - Project Management
Capital One is a Fortune 500 company and one of the nation’s top 10 banks. It offers a broad spectrum of financial products and services to consumers, small businesses, and commercial clients. Our mission is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work.
The Core Platform within the US Card business is seeking a dynamic Senior Project Manager to help our product teams operate as effectively as possible by building a foundation of excellence through business processes and best practices. In this role, you will manage and facilitate our local centralized intake processes to enable the frictionless flow of intent from ideation to build. You will do so in a well-managed way, in partnership with key stakeholders within Core and Card. You will create transparency into Core’s end-to-end delivery pipeline through feedback loops and self-service tools and resources. You will look for ways to improve our product operations through the development and optimization of operating rhythms and execution processes. You will regularly lead, collaborate with, and influence cross-functional teams and be seen as a strong consultant by business and strategy partners.
General Responsibilities
Facilitate and manage our local centralized intake framework, which will include integration with Card centralized intake and our local intake for all types of demand, along with a process to triage that demand based on complexity and prioritization
Responsible for visibility and progress updates on local intent requests, decisioning of intent and deliverables.
Project/program manage complex intent requests where additional oversight is required
Partner with Portfolio Manager to connect local and cross platform intent to ensure:
highest value initiatives are prioritized
identify overlapping, duplicative and/or conflicting intent
Clear communications of priority, delivery and progress
Intimately understanding our products and vision with the ability to represent the voice of that vision to multiple product teams and internal stakeholder groups while taking into account the broader Card and Enterprise ecosystem
Designing, developing, managing and leading product operations initiatives in a complex dynamic environment, revising needs to meet changing requirements and serving as a subject matter expert
Use analytical and process management skills to identify trends and opportunities to improve product operations
Building relationships and collaborating with key stakeholders to ensure delivery of commitments
Basic Qualifications:
Bachelor's Degree or military experience
At least 4 years of experience in Process management, Project management, Product operations or Product delivery
At least 3 years of experience leading process transformations or projects
At least 4 years experience partnering with internal business customers
Preferred Qualifications:
Masters Degree in Industrial engineering, Process engineering, Process management, Systems engineering, Management, Business or Business Administration (MBA)
Process or Project Management certification (Scaled Agile, Lean, , PMP)
6+ years of experience in Process management, Project management, Product operations or Product delivery
5+ years of experience leading process transformations or projects
2+ years experience in portfolio or product management
2+ years experience in financial services and the consumer credit card industry
2+ years experience with Jira
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
