Senior Manager, Information Technology Operations

Senior Manager, Information Technology Operations
The Company:
Our mission is to improve the health and quality of life for the millions of people affected by chronic respiratory diseases. We do this through the development of our first-in-class molecule, ensifentrine. Ensifentrine has the potential to provide relief for millions of patients suffering from a variety of respiratory conditions including chronic obstructive pulmonary disease (COPD), cystic fibrosis (CF), non-CF bronchiectasis and asthma. Our focus is driven by our desire to ensure that innovative and differentiated molecules can reach these patients.
The experience of the Verona team, and its highly effective leadership allows us to challenge the status quo in drug development and commercialization. Verona provides a professional, diverse, and inclusive working environment where our employees thrive. We are driven to succeed by our desire to help those dealing with the chronic progressive nature of respiratory diseases. We offer you the opportunity to help create a new future for those people living with respiratory diseases.
The Opportunity:
Verona Pharma is currently recruiting a Senior Manager, Information Technology Operations, to join our team, reporting to our Executive Director, Information Technology. In the role of Senior Manager, Information Technology Operations, you will be responsible for leading IT operations as well as effectively managing customer expectations, setting the organizational standard for customer engagement, and serving as a communication channel between customers and the IT organization. You must partner and work effectively and collaboratively with business stakeholders to help define and support their business requirements. Additionally, you must also embrace cloud-based solutions (e.g., Microsoft 365) and outsourced service providers. A focus on cybersecurity, simplification, and appropriate governance is critical.
Remote working and flexibility are important parts of our culture at Verona. However, we are looking for candidates based in the Raleigh/Durham/Chapel Hill area, as you will periodically be required to go into the Raleigh office for key meetings, training, and other activities as needed.
You must partner and work effectively and collaboratively with business stakeholders to implement changes, and updates, troubleshoot issues to find solutions and provide excellent customer service. You must also embrace cloud-based solutions and outsourced services and be willing to approach technical problems with new ideas and continuous innovation. A focus on cybersecurity, simplification, and appropriate governance is critical.
We know our employees are our most valuable asset, and our culture conveys that. Trust, accountability, and efficiency are core values that drive our working environment. We have a unique opportunity to build a company that will bring a first-in-class medication to chronic respiratory disease patients with significant unmet needs. We also offer a competitive benefits package, including generous PTO, to support the health and happiness of our staff.
Responsibilities:

• Collaborate with Digital & IT Leadership to define, develop, and maintain company-wide strategy for IT Operations.
• Contribute to the vision and strategic planning of the Information Technology environment.
• Ensure the cloud and local infrastructures meet the organization's and its stakeholders' needs for the long term.
• Manage the global outsourced IT Service Desk and evaluate performance against established expectations.
• Ensure users are provided professional, courteous, and timely support and service.
• Ensure timely resolution of user requests and issues, providing indirect and direct user support to resolve issues.
• Provide input and help to maintain standard operating procedures, best practices, and customer service guidelines relating to client services and support.
• Manage multiple vendor relationships, assess new technologies, identify risk mitigation strategies, and explore alternative solutions as necessary.
• Evaluate and set standards on user hardware specifications and manage efficient deployment and upgrade procedures.
• Maximize functional use of IT systems across the enterprise, including Office 365, networks, cloud, internal server and storage management, end-user collaboration, telephony, video conferencing, and security.
• Develop and provide user education and training to develop technical competencies and skills for supporting assigned applications.
• Oversee activities to ensure system availability, uptime, and optimal performance.
• Constantly monitor and report progress and risks to all stakeholders and implement risk-mitigation efforts.
• Lead and maintain business continuity and disaster recovery to ensure applications can be recovered following business requirements.
• Support the IT parts of the joiner, leaver, and mover (JML) process, including meeting auditor requirements.
• Assist as needed in delivering accurate reports and data to stakeholders.
• Regularly communicate status updates to leadership and stakeholders.
• Maintain professional, industry, regulation, and technical knowledge.
• Streamline workflows, simplify applications and systems, and drive automation.
• Other duties as assigned.

Requirements:

• Bachelor’s degree or equivalent in computer science, Information Technology, computer engineering, or other technology related.
• A minimum of seven (7) years of progressively responsible professional work experience. Recent experience in pharmaceuticals is preferred.
• Must be highly customer-service-focused.
• Recent experience managing a global outsourced IT Service Desk and the operations function preferred.
• Successful vendor management and experience resourcing partners.
• In-depth knowledge and experience managing and improving Microsoft 365, Exchange, Azure Active Directory, Teams, SharePoint, etc.
• Expertise in managing cloud-based applications.
• Experience in managing various mobile devices and mobile devices (MDM) and applications management (MAM) software.
• Excellent project management skills with the ability to manage multiple projects.
• Strong business acumen and demonstrated sound business judgment.
• Knowledge of applicable laws and regulations (e.g., SOX, FDA Part 11, GDPR, GxP).
• Experience with a service-based model of IT delivery (ITIL) or similar models; ITIL or other standard IT support certifications is a plus.
• Strong listening, communication, interpersonal, and problem-solving skills.
• Passion for cybersecurity and overall technology innovations.
• May be required to travel as needed.

An Equal Opportunity Employer
Verona Pharma is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Verona Pharma are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

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