Address
Form of workAbout Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Sr. Lead SD-WAN Engineer will work in a challenging, hands-on environment supporting a dedicated contract. The ideal candidate for this role must be a technical leader within the team. The position requires real world experience configuring, detecting, testing, isolating, and repairing a large range of Viptela SD-WAN and WAN circuit network problems.
• Must reside in or near Eagan, MN, Raleigh, NC or San Mateo, CA.
• Troubleshoot, re-engineer, and maintain a large scale Viptela SD-WAN network.
• Interface with telecom providers, equipment vendors and other entities on complex technical matters.
• Isolate and repair complex Layer 1- 3 LAN & WAN technologies and protocols.
• Work escalated trouble tickets, perform ticket audits, ensure technical thoroughness and efficiency.
• Identify and repair chronic network problems.
• Strong routing knowledge and familiar with Juniper, Alcatel-Lucent, Fortinet, and Cisco networking hardware and CLI.
• Network re-engineering services, consistent with the agency service level agreement (SLA).
• Develop fallback and contingency plans for network restoration.
• Directly assist the agency with new application/hardware prototype testing, update network design documentation.
• Provide implementation support for all sites.
• Provide 3rd and 4th level problem troubleshooting support.
• Create and update Standard Operating Processes (SOPs)
• Contribute ideas, share knowledge, and help others develop.
• Desire to develop skills and knowledge.
• Must reside in or near Eagan, MN, Raleigh, NC or San Mateo, CA.
• Design and operational Viptela SD-WAN experience is required.
• Excellent troubleshooting and analytical skill.
• Excellent collaboration and communication skills with technical and non-technical users.
• Experience coordinating and implementing network upgrades.
• Hands-on experience managing a large-scale enterprise Viptela implementation.
• Extensive experience implementing and troubleshooting network technologies such as SD-WAN, VRFs, OSPF, EIGRP, OMP, BGP, MPLS & multicast.
• Strong working knowledge of circuits management (LTE, Broadband, and dedicated T1 - 100Gb, Ethernet, etc.).
• Proven ability to work in a dynamic team environment with changing requirements and competing priorities.
• Must be able to participate in an on-call rotation and occasionally work off hours for network maintenance and changes.
• CCIE or equivalent knowledge.
• Monthly travel to customer's location is required.
• Must reside in or near Eagan, MN, Raleigh, NC or San Mateo, CA.
• Government suitability is required for this position.
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$111480 - $139343 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$117340 - $146678 in these states: AZ, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$123210 - $154013 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$129080 - $161348 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
Requisition #: 331983
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
111480
161348
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
