Lead Dock Leveler Senior Service Technician

Description

Perform service and repair to Dock Levelers, garage doors and related equipment at a high level of proficiency while exceeding customer expectations and meeting Company standards. Train new Service Technicians on procedures and advanced troubleshooting methods.

Essential Duties and Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Perform service and repair to Dock Levelers, garage doors and related equipment using a variety of power tools, hand tools, ladder and lift mechanisms.  
• Review assigned job ticket and determine correct equipment and parts to be loaded for transport to job sites.
• Load and unload garage door sections and garage door/Dock Leveler parts in trucks and transport to assigned job sites daily.
• Deliver a high level of service to internal and external customers.  
• Log job completion, including parts used and time on the job site and submit to Supervisor daily.
• Clear jobs as completed with Supervisor.
• Assess parts, time to complete the job and other resources needed to perform the required service. 
• Develop a quote for service requested to include parts, time and resources.
• Perform advanced troubleshooting on garage doors, Dock Levelers, electrical systems, and related equipment.
• Maintain vehicle, equipment, tools, and inventory in a clean, safe, and efficient manner to obtain optimum operation.
• Train new Service Technicians on garage door and Dock Leveler service and repair, including troubleshooting, proper procedures and processes, equipment operation, quality considerations and safety.
• Adhere to and maintain compliance with established systems, policies and procedures.
• Comply with all safety and housekeeping expectations and 5s standards.
• Keep supervisor and Sales team informed of progress, issues and successes.
• Identify, recommend and implement opportunities for continuous performance and process improvements.
• Contribute to a spirit of cooperation and teamwork within and between departments.
• Demonstrate and uphold Company values.

Requirements

• High school diploma or GED required.
• Two (2) years of Dock Leveler installation and/or service experience required.
• Consistently achieve established key performance indicators.
• Must have a current and valid driver's license in good standing.
• Forklift/aerial lift certification or the ability to obtain certification required.
• Ability to obtain DOT certification required. 
• IDEA Master Technician certification preferred.
• Power limited licensure preferred.
• Ability to effectively utilize technology (tablets, mobile phones, computers, email, and scheduling software).
• Strong ability to troubleshoot and diagnose electrical systems and equipment.
• Strong verbal and written communication skills required.
• A high level of attention to detail, organization and follow-through skills.
• Excellent time management and ability to work with minimal supervision.
• Demonstrated sound judgement, problem solving and decision-making in emotional, difficult, and stressful situations. 
• Ability to read and interpret documents such as open job tickets, service logs and procedure/technical manuals.  
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent.
• Strong customer service (internal and external) focus.

Remote Work Eligibility

This position is not remote eligible.

Physical Demands

The employee is regularly required to sit; use hands to finger, handle or feel; talk and hear; perform repetitive motion. The employee is regularly required to stand; walk, climb ladders; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must frequently carry, lift and/or move up to 50 pounds and occasionally 150 pounds with assistance. The employee will work around and with mechanical, moving and sharp objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee may be requested to work extended or variable hours depending on business need.

Work Environment

While performing the duties of this job, the employee may be exposed to stress and variable weather conditions including heat and cold. The noise level in the work environment is moderate.