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SalaryWho We Are
Insurity’s vision is all about empowerment. Empowering insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical software. It’s also about empowering our team members through tools, training, teamwork, and professional development opportunities.
To talk the talk, we must walk the walk. We are the largest cloud-based insurance software provider for the Property & Casualty market, and we are trusted by 22 of the top 25 Property & Casualty insurance carriers and 7 of the top 10 MGAs in the U.S. today. That’s proof we walk the walk. While our product suites are some of the most compelling in the industry, it’s our team members who deliver the exceptional value and unrivaled industry expertise our customers appreciate from us.
Our team tells us over and over; working at Insurity offers you the opportunity to collaborate with and learn from some of the most creative and knowledgeable minds in insurance technology. You’ll feel welcomed even before you start your first day with us through our award-winning onboarding program.
Take the first step to joining our team by applying today and we look forward to seeing #UatInsurity.
Insurity’s next Senior IT Support Specialist
Our Senior IT Support Specialist will have a background in supporting Windows-based environments, managing Office 365, and managing Active Directory/Azure Active Directory. They are passionate about learning new things, want flexible schedules, and enjoy working with a close-knit team of like-minded individuals.
We are seeking someone who is motivated and eager to take on the challenges within IT Support realm. This person wants to maintain a high bar of quality workmanship and has an obsession to deliver that quality to their users.
Every member of our team is expected to ship top-notch work, take complete ownership of their responsibilities, and work autonomously. As a Sr. IT Support Specialist, you will work with the team to tackle user problems, take critical issues, and ensure optimal functioning of Insurity. In return, this is an incredible opportunity to get behind the scenes, work with pioneering technologies, be immersed in an exciting company culture, and solve challenging problems daily.
What Our Senior IT Support Specialist Will Do
- Provide exceptional customer service to internal clients
- Resolve help desk issues including troubleshooting moderately complex hardware and software issues
- Provide support for Microsoft technologies such as Office 365, Azure Active Directory, SharePoint, etc.
- Evaluate, diagnose, research, analyze and provide solutions to problems encountered
- Ability to effectively communicate and build strong working relationships with team members
- Be dependable, accountable and responsive to customer and business needs
- Willingness to be in on-call rotations and support critical issues that arise in the evening or on weekends
- Provide mentorship to team members
- Stay up-to-date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc.
- Document internal processes and procedures related to duties and responsibilities
- Other duties as assigned
Who We're Looking For
- Minimum 7 years of IT related work experience
- Strong Knowledge of Office 365 and Azure Active Directory are required for this role
- Knowledge and understanding of industry-standard computing concepts, practices, network protocols, and procedures
- Strong knowledge of Windows Operating Systems, computers, and mobile devices in a wired/wireless network environment
- A solid understanding of computer hardware and software support
- Solid time management skills including work planning, prioritization and organization with an ability to multi-task
- Analytical and critical thinker with a strong attention to detail
- Strong interpersonal, team collaboration and communication skills (verbal and written) in English
What’s In It For U
- Flex First Workforce: Do your work best from home or from one of our office locations; it’s your choice.
- Generous Time Off: Our leadership believes in taking the time you need when you need it through our Open PTO Policy.
- Day One Health Benefits + Employer-Matched Retirement Savings: You might think these are table stakes, but we know these matter to you.
- More Than Just Core Values: Our values are fundamental in how we attract, train, and retain top talent.
- Award-Winning Onboarding Program: We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year.
- Real Career Growth Opportunities: We love to promote from within with over 20% of our open roles filled through internal applicants on average.
- Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally.
- Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program.
- Continuous Learning Opportunities: Own your development with your own LinkedIn Learning and Kaplan licenses.
- Discounted University Tuition: Employees and their families can start or continue their university career with less out-of-pocket investment through our partnerships with the University of Arizona Global Campus.
- Employee Referral Bonus: Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a cash bonus.
We have five Core Values at Insurity; one of which is to Act with Integrity. Providing pay transparency helps you make the best decision for you. We continuously analyze and update our salary ranges for our roles according to market trends to not only ensure our employees are paid fairly, but also help close gender, race, and disability wage gaps. Along with the benefits listed above, the salary range for this role is $75,000 - $135,000, commensurate with experience.
Insurity is proud to be an Equal Opportunity Employer
We are dedicated to creating an exceptional work environment for all our employees by extending a culture of diversity, equity, inclusion, and belonging into the very fabric of our organization. We embrace differences and diversity of identity, experience, and thought, and actively strive for inclusive behaviors across our company.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.
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