Senior It Support Specialist

About Us:
Airgain simplifies wireless connectivity across a diverse set of devices and markets, from solving complex connectivity issues to speeding time to market to enhancing wireless signals. Our mission is to connect the world through optimized integrated wireless solutions. Airgain's expertise in custom cellular and antenna system design pairs with our focus on high-growth technologies and our dedication to simplify the growing complexity of wireless. With a broad portfolio of products across the value chain, from embedded components to fully integrated products, we are equipped to solve critical connectivity needs in both the design process and the operating environment across the enterprise, automotive, and consumer markets.? Airgain is headquartered in San Diego, California, and maintains design and test centers in the U.S., U.K., and China.
About The Team:
At Airgain, "We Simplify Wireless" is not only our tagline, but our creed and passion. A fast-moving technology company, Airgain sets the very pulse of the wireless connectivity industry, giving our unwavering focus on bringing innovative solutions to market, providing new pathways, insights and products that solve complex RF engineering problems. Our team is comprised of the industry's most talented, driven, experienced and entrepreneurial innovators and leaders in wireless connectivity. And if that is something that resonates, well then ... we would love an opportunity to speak with you.
Summary:
This role will serve as the primary technical support point of contact for all staff on-site and remotely, providing world-class customer service, high quality, responsive, and thorough technical support, guidance, and options. The function of the IT Support Specialist is to provide advanced-level technical support for all aspects of the IT environment including end-user systems, production systems, and network operations. This individual will be integral in building out the IT foundation, inclusive of cloud architecture and cybersecurity practice. The position will provide a partnership with other IT staff on a variety of various projects and issues requiring a combination of technical expertise, analysis, communications, and world-class customer service skills.
Essential Function:

• Interface with all end-users across the organization, including C-Level executives.
• Assist with managing on-prem and cloud-based infrastructure, including but not limited to AWS, Azure, or Google Cloud Platform.
• Ensure optimal performance, security, and cost-efficiency of cloud-based systems.?
• Assist with Intune management process: Install, configure, and maintain servers and endpoints, leveraging Microsoft Intune for comprehensive management of operating system patches, upgrades, and endpoint security.?
• Monitor both on-prem and cloud network performance and security, ensuring system integrity and robust data protection across all platforms.
• Provide advanced technical support to resolve complex issues related to hardware, software, networking, and cloud-based services.?
• Oversee and manage backup solutions, ensuring robust data protection and recovery strategies.
• Act as the primary escalation point for Managed Detection and Response (MDR) services, managing and coordinating responses to security incidents.
• Assist with IT infrastructure project management.
• Handle onboarding and offboarding processes, ensuring smooth transitions for employees with regard to IT systems and access.
• Provide training for cloud applications, services, and support to ensure efficient use of IT resources.?
• Work closely with other departments to ensure a cohesive IT strategy and infrastructure.?
• Create and maintain detailed documentation of systems, configurations, and procedures.
• Provide regular reports on system status, issues, and project progress.?
• Other duties as assigned.

Requirements

• Bachelor's degree in information systems, or Related Field preferred or equivalent experience
• 5+ years of IT and desktop support work experience in a small or medium business environment.
• 2+ years of experience with JIRA Helpdesk (preferred)
• Microsoft Windows/Windows Server and Office experience required.?
• Technical Skills: Proficiency in cloud services (Microsoft 365: All Admin Centers, AWS, Azure, GCP), server administration, network management, and cybersecurity.?
• Availability for limited after-hours and weekend work as needed.
• NetSuite experience (preferred)
• Jira / Confluence experience (preferred)
• Exposure to Cybersecurity best practices and implementation, preferably in a highly regulated environment. (preferred)
• Professional, personable, tactful, efficient, and self-motivated.
• Strong interpersonal skills and sense of teamwork.
• Strong organizational skills, multitasking, accuracy, service-minded, and meticulous adherence to details required.
• Strong written and verbal communications skills.

Benefits available to Regular Full Time Employees:

• Bonus/Commission
• Medical/Dental/Vision
• 401K Match
• ESPP
• Life & Disability Insurance
• Vacation and Sick Leave
• Flexible hours
• Office Snacks

California
The US base salary range for this full-time position is $85,000-$95,000 + target annual bonus.
Our salary ranges are determined by a number of factors, including but not limited to the role, location, job-related skills, relevant education, experience and training.
The range displayed on each job posting reflects the target range for new hire base salary for the position across all US locations and varies by the location of the position. Our Talent team member can share more about our salary ranges and other benefits of working at name of company, which are not included in the posted base salary range.