Senior It Support Specialist

About Us:

At Wendego, we strongly believe in investing in our people because we know that a company is only as good as its team members. We believe in empowering our team members, so they can learn, lead, and impact other team members and our clients. Our clients know it, feel it, and most likely the contributing factor to our stellar 97% client satisfaction and retention rate since 2006. At Wendego, we provide opportunities for career advancement (certifications and classes) and personal growth while fostering a hard-working and fun-loving environment.

Wendego is an equal opportunity employer looking to develop a diverse workforce that shares our corporate and community values. In accordance with applicable law, Wendego does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status.

About you:

You are a multi-faceted superstar who loves getting up in the morning to make people's lives better and more efficient, working at a young and modern company with a fun-loving culture that unleashes your awesome potential. You have been known to take on projects where you have had minimal subject matter exposure and have exceeded all expectations on your delivery of those projects. If this sounds like you, please ensure you meet the requirements below and submit your resume today!

If you’re interested in –

• Making a big impact
• Relaxed and flexible hours
• Remote work
• Some on-site work (min 1 customer visit per week)
• Earned trust and responsibility
• Working and communicating with a team of professionals
• Growing with our company
• Playing with the latest technology
• Participating in a virtual fun company and department activities
• Being part of something different

Then you’ll have a blast with Wendego!

However, if you’re –

• Looking for a “9-5” job
• Looking for a corporate environment
• Looking to be micro-managed
• Looking to have your hand held
• Stuck on old technology
• Habitually tardy/absent
• One who doesn’t deliver when you say you will
• Not good at communicating or working in a team environment
• Someone who has owned your own company in the past

Then please DO NOT apply. You will NOT be happy here.

Essential Responsibilities & Duties:

• Provide technical support to Wendego’s clients and end users.
• Occasional travel onsite to client locations - MUST RESIDE IN SAN DIEGO, CA.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed-on outages.
• Document common issues and resolutions for submission into our knowledge base.
• Train users in person and remotely.
• Architect, design, and implement solutions for customers using technologies that meet their needs.
• Design, implementation, and support services for Microsoft-related technologies: Windows Server, Azure, Office 365, Exchange Online, SharePoint, etc.
• Working Knowledge of Enterprise Backup Systems, Disaster Recovery, and Business Continuity Solutions such as Datto, Veeam, and StorageCraft.
• Working Knowledge of Hyper-V and VMware.
• Solid understanding of and ability to configure TCP/IP subnetting and troubleshoot Internet connectivity.
• Experience and working knowledge of WAN/LAN topographies, Wi-Fi networks, routers, firewalls, and network security.
• Perform OS and application reinstalls.
• Participate in internal and client projects.
• Ability to lift 25lb.
• Perform after-hours on-call duties per on-call rotation schedule.
• Enjoys sharing information, supporting others, and working on a team to achieve team goals
• Understands that the success of individuals is measured by the success of their teams
• And other duties and responsibilities as assigned from time to time.

Technical Qualifications:

• 5+ years of experience in Helpdesk, Technical Support, and System Administration is REQUIRED.
• A strong understanding of Windows 10/11 + is REQUIRED.
• A strong understanding of Windows Server 2016+ is REQUIRED.
• A strong understanding of Mac OSX is REQUIRED.
• A strong understanding of Microsoft Office is REQUIRED.
• A strong understanding of supporting Microsoft/Office 365 is REQUIRED.
• A strong understanding of VPN is REQUIRED.
• A strong understanding of WiFi connectivity troubleshooting is REQUIRED.

To really stand out –

• MSP experience is a big plus.
• Microsoft and Apple certifications are a big plus.
• Experience with HaloPSA and N-Central is a big plus.
• Cisco Meraki experience is a big plus.
• Fortinet FortiGate experience is a big plus.
• Possessing or working toward Microsoft, Cisco, Meraki, CompTIA Server+, CompTIA Network+, CompTIA Security+, or similar certifications is a plus.
• Strong Microsoft 365 and Azure expertise are a big plus.
• The ability to write scripts to solve technical problems is a big plus
• ITIL certification is a plus.
• Experience with Perimeter81, SentinelOne and Huntress is a plus.
• Experience with Veeam and/or StorageCraft is a plus.
• An understanding of basic networking (including but not limited to: VLANs, packet inspection, subnetting, and static routing) is a plus.
• A strong understanding of the Internet’s architecture is a plus.
• A strong understanding of cloud hosting platforms (Azure and AWS) is a plus.

Location:

• Remote work-from-home position with at least 1 customer on-site visit per week - MUST RESIDE IN SAN DIEGO, CA.
• The shift will be Pacific Time-centric.

Benefits:

• Remote work.
• Fantastic working environment.
• 100% Employer-paid medical, dental, and vision insurance.
• 100% employer-paid life insurance.
• A 401K matching plan (4%).
• Profit sharing plan.
• Flexible PTO.
• Corporate discounts.
• Monthly company events.
• Monthly Lunch & Learn program.
• Continuing Education program.
• Sick days.
• Company-provided computer and accessories.
• Gym membership.