Job Description
Education, Skill, and/or Experience Requirements:
- Responsible for providing technical support of computers, phones, printers, fax machines, mobile devices, and copiers.
- Analyzes and troubleshoots remote computing components such as WiFi, Aircards and Windows Mobile devices.
- Provides basic training for products and programs of an IT nature to meet the needs of the region.
- Responsible for providing technical support of computers, phones, printers, fax machines, mobile devices, and copiers.
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
- Creates and installs new systems, transfer data, and/or modifies existing systems, setting up new facilities.
- Monitors functioning of equipment to ensure system operates in conformance with specifications.
- Responsible for all I.T. inventory and tracking of User ID's, hardware, software licenses.
- Assists in the development, tracking and maintaining of the regional IT budget.
- Maintains and documents all general IT support such as password resets, break/fix, and PC/Application troubleshooting.
- Travels, when necessary, to remote or branch locations for all of the above.
- Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
- Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
- Enters commands and observes system functions to verify correct system operation.
- Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
- Instructs users in use of equipment, software, and manuals.
- Recommends or performs minor remedial actions to correct problems.
- Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
- Replaces defective or inadequate software packages.
- Experienced in ERP systems like SAP and Oracle
- Experience with SAN implementation and maintenance
Education, Skill, and/or Experience Requirements:
- College degree and 2+ years or 5+ years of experience in the IT area.
- Organization and communication skills must be highly developed.
- Tier 2-3 Help Desk
- Trainer role in system basics for end users
- Working knowledge of vlans, networking configurations and Meraki
- Working knowledge of virtualization, VMWare, and Hyper-V preferred
- Experience with various scripting tools including PowerShell.