Senior It Support Specialist

Salary: $61,523.28 - $92,295.84 Annually
Location : Bradenton, FL
Job Type: Full-Time (Salaried)
Job Number: 24-00040
Department: Information Technology
Opening Date: 01/12/2024
Closing Date: 1/22/2024 11:59 PM Eastern
General Information
Information Technology Services - Senior IT Support Specialist
Client Services Division
1112 Manatee Ave West,
Monday - Friday, 8 AM to 5 PM
Starting Salary $61,523.28 to $76,854.96
Providing quality customer service to our citizens, business owners and visitors is Manatee County Government's top priority, and that starts with our employees. We value in everything we do, and we look for friendly, innovative employees who share those values.
We enable the business with speed and scale, to provide solutions to real business problems, and to seize opportunities that drive customer satisfaction and desired outcomes. We specialize in leadership, and provide experienced professionals, innovation and core enterprise technologies that meet the critical business drivers of our customers.
A Senior IT Support Specialistis an information technology (IT) professional who maintains and supports computer hardware and software systems at a tier 2 advanced level. They're responsible for installing new hardware, programs, managing updates, application management and providing technical support.
In this position, you will play an integral role in our client services team. An important part of each day will involve performing tier 2 activities such as Active Directory, Microsoft Endpoint Management, and printer administration. You will also troubleshoot issues that arise, working directly with customers and support tier 1 ITS staff members for escalations. You will support other ITS projects and compliance efforts, as assigned. You will extensively use the ticketing system for assignment and tracking work tasks and incidents.
Manatee County strives to be an employer of choice and most of our employees turn jobs into long term careers with great benefits.

• Comprehensive benefits package -
• Generous vacation/sick leave, 12 paid holidays
• Florida Retirement System (FRS)
• Tuition reimbursement
• Autonomy to grow and find your career path with supportive leadership.

Job Description
Please see the complete job description
Minimum Qualifications
Advanced proficiency in two or more of the following fields:
Database Administration Customer Service Center Network Services Production Application Services Desktop Services Storage Area Network Server Administration Middleware Services Application DesignProject/Portfolio Management Application Development Document Management Solution Life-Cycle Management Wireless Communications Enterprise ArchitectureTelecommunicationsQuality Assurance RadioIncident/Problem Management Audio VisualChange Management Geographical Information Services Configuration Management Internet/Web ServicesSecurity Management Business Intelligence Financial Management Organizational Development.Service Management
Subject matter experience must be current with particular emphasis on leadership, innovation, and customer service accomplishments. Must be committed to self-development.
Six years of relevant information technology experience,
Or
Four years of relevant information technology experience and an associate degree in information technology, computer science, computer technology, or related field,
Or
Two years of relevant information technology experience and a bachelor's degree in information technology, computer science, computer technology, or related field,
Or Equivalent combination of education, training, and experience in information technology.
And one year of leadership experience
May Also Require

• Driver's License or ability to obtain one within 30 days of employment.
• Ability to pass a background check with fingerprinting by the Manatee County Sheriff's office.
• Possess or obtain Level 4 CJIS Security Training certification within 30 days of employment.
• Possess or obtain FEMA 100, 700 certifications within 30 days of employment.

Desired Skills

• Demonstrated proficiency in Microsoft Office 365 deployment and administration in a corporate environment.
• Advance working knowledge in the installation, maintenance, and support of Microsoft Windows 10 and 11 operating systems in an enterprise environment.
• Demonstrated proficiency of Microsoft Active Directory user administration and Group Policy.
• Extensive experience with antivirus in a corporate environment. Palo Alto Cortex preferred.
• Recent experience with Endpoint Configuration Manager (SCCM) in a corporate environment.
• Proficiency documenting processes, workflows, technical writing, and problem resolutions.
• Advanced proficiency researching and resolving technical issues with Operating Systems, software and hardware.
• Working knowledge of PowerShell scripting
• Experience with Microsoft Azure and Intune
• Extensive printing support for networked multifunction copiers and HP printers in a corporate environment.
• Wireless Technologies
• Mobile Gateway support
• Recent thin client support

The Manatee County Board of County Commissioners offers a comprehensive benefits package to regular full-time and part-time employees. For more information about our employee benefits, which are governed by policy and subject to change, visit:
01
VERY IMPORTANT - When answering supplemental questions about experience, education or certification, please be sure the information is reflected in the Education, Work Experience and Certificates and Licenses sections of your application.
Must include Monthly Salary, Name of Employer, Location, Phone Number and Duties for each employer in Work Experience.
Note: "See Resume" is not acceptable.
Identify all gaps not related to medical reasons.

• I acknowledge the above statement

02
If you are claiming Veteran's Preference, please check category of eligibility

• A disabled veteran who is eligible for receiving compensation under public law administered by Department of Veteran's Affairs and Department of Defense
• The spouse of a veteran who cannot qualify for employment because of total and permanent service-connected disability, or spouse of a veteran missing in action, captured or forcefully detained by a foreign power
• A wartime veteran who has served at least 1 day during a wartime period (active duty for training may not be eligible)
• An un-remarried widow or widower of a Veteran who died of a service-connected disability
• The mother, father, legal guardian, or un-remarried widow or widower of a service member who died as a result of military service under combat-related conditions as verified by the U.S. Department of Defense
• A current member of any reserve component for the United States Armed Forces or the Florida National Guard
• A veteran with a "Honorable" discharge (Active duty for training may not be allowed for eligibility)
• Not claiming Veteran's Preference

03
Which level of education have you achieved?

• No high school equivalency
• High school graduate/equivalent
• Associates degree
• Bachelors degree
• Masters degree

04
Please choose at least 2 of the following in which you have advanced proficiency:Database AdministrationNetwork ServicesDesktop ServicesServer AdministrationApplication DesignApplication DevelopmentSolution Life-Cycle ManagementEnterprise ArchitectureQuality AssuranceIncident/Problem ManagementChange ManagementConfiguration ManagementSecurity ManagementFinancial ManagementService ManagementCustomer Service CenterProduction Application ServicesStorage Area NetworkMiddleware ServicesProject/Portfolio ManagementDocument ManagementWireless CommunicationsTelecommunicationsRadioAudio VisualGeographical Information ServicesInternet/Web ServicesBusiness IntelligenceOrganizational Development.
05
How many years of relevant information technology experience do you have?

• none
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6+ years

06
How many years of leadership experience do you have?

• none
• 1 year
• 2 years
• 3 years
• 4 years
• 5+ years

07
A level 4 CJIS Security Training Certification is required within 30 days of hire. Please choose from the following:

• I have the certification.
• I do not have the certification, but I can obtain it in the required timeframe.
• I do not have the certification, not can I obtain it in the required timeframe.

08
Are you able to pass a background check with fingerprinting by the Manatee County Sheriff's office?

• yes
• no

09
FEMA 100, and 700 certifications are required within 30 days of employment. Please choose from the following:

• I have the certifications.
• I do not have the certifications, but I can obtain them within the timeframe.
• I do not have the certification nor can I obtain them within the timeframe.

10
What experience do you have with wireless technologies and gateways?
11
Describe your experience troubleshooting Anti-Virus installation issues?
12
Describe your experience with Active Directory, Azure and Intune and Office365.
13
What experience do you have scripting using Powershell?
14
What is your skill level installing and supporting network computers, printers and multi-function copiers in a corporate environment?
Required Question