Senior It Support Specialist

Information Technology Services - Senior IT Support Specialist
Client Services Division
1112 Manatee Ave West,
Monday - Friday, 8 AM to 5 PM
Starting Salary $61,523.28 to $76,854.96
Providing quality customer service to our citizens, business owners and visitors is Manatee County Government's top priority, and that starts with our employees. We value Accountability, Civility, and Ethics in everything we do, and we look for friendly, innovative employees who share those values.
We enable the business with speed and scale, to provide solutions to real business problems, and to seize opportunities that drive customer satisfaction and desired outcomes. We specialize in leadership, and provide experienced professionals, innovation and core enterprise technologies that meet the critical business drivers of our customers.
A Senior IT Support Specialistis an information technology (IT) professional who maintains and supports computer hardware and software systems at a tier 2 advanced level. They're responsible for installing new hardware, programs, managing updates, application management and providing technical support.
In this position, you will play an integral role in our client services team. An important part of each day will involve performing tier 2 activities such as Active Directory, Microsoft Endpoint Management, and printer administration. You will also troubleshoot issues that arise, working directly with customers and support tier 1 ITS staff members for escalations. You will support other ITS projects and compliance efforts, as assigned. You will extensively use the ticketing system for assignment and tracking work tasks and incidents.
Manatee County strives to be an employer of choice and most of our employees turn jobs into long term careers with great benefits.

• Comprehensive benefits package - Your Choice Manatee Health Plan
• Generous vacation/sick leave, 12 paid holidays
• Florida Retirement System (FRS)
• Tuition reimbursement
• Autonomy to grow and find your career path with supportive leadership.

Please see the complete job description hereAdvanced proficiency in two or more of the following fields:

Database Administration Customer Service Center Network Services Production Application Services Desktop Services Storage Area Network Server Administration Middleware Services Application DesignProject/Portfolio Management Application Development Document Management Solution Life-Cycle Management Wireless Communications Enterprise ArchitectureTelecommunicationsQuality Assurance RadioIncident/Problem Management Audio VisualChange Management Geographical Information Services Configuration Management Internet/Web ServicesSecurity Management Business Intelligence Financial Management Organizational Development.Service Management
Subject matter experience must be current with particular emphasis on leadership, innovation, and customer service accomplishments. Must be committed to self-development.
Six years of relevant information technology experience,
Or
Four years of relevant information technology experience and an associate degree in information technology, computer science, computer technology, or related field,
Or
Two years of relevant information technology experience and a bachelor's degree in information technology, computer science, computer technology, or related field,
Or Equivalent combination of education, training, and experience in information technology.

And one year of leadership experience
May Also Require

• Driver's License or ability to obtain one within 30 days of employment.
• Ability to pass a background check with fingerprinting by the Manatee County Sheriff's office.
• Possess or obtain Level 4 CJIS Security Training certification within 30 days of employment.
• Possess or obtain FEMA 100, 700 certifications within 30 days of employment.

Desired Skills

• Demonstrated proficiency in Microsoft Office 365 deployment and administration in a corporate environment.
• Advance working knowledge in the installation, maintenance, and support of Microsoft Windows 10 and 11 operating systems in an enterprise environment.
• Demonstrated proficiency of Microsoft Active Directory user administration and Group Policy.
• Extensive experience with antivirus in a corporate environment. Palo Alto Cortex preferred.
• Recent experience with Endpoint Configuration Manager (SCCM) in a corporate environment.
• Proficiency documenting processes, workflows, technical writing, and problem resolutions.
• Advanced proficiency researching and resolving technical issues with Operating Systems, software and hardware.
• Working knowledge of PowerShell scripting
• Experience with Microsoft Azure and Intune
• Extensive printing support for networked multifunction copiers and HP printers in a corporate environment.
• Wireless Technologies
• Mobile Gateway support
• Recent thin client support

Employment Type: Full-Time (Salaried)