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Form of workIQEQ is a preeminent service provider to the alternative asset industry. IQEQ works with managers in multiple capacities ranging from hedge fund, private equity fund, and mutual fund launches; private equity fund administration; advisory firm set-up, regulatory registration and infrastructure design; ongoing regulatory compliance (SEC, CFTC, and 40 Act); financial controls and operational support services; compliance and operational related projects and reviews; and outsourced CFO/controller and administration services to private equity fund investments - portfolio companies, real estate assets and energy assets. Our client base is growing, and our existing clients are engaging the firm across the spectrum of our services offerings.
Position Summary:
- Work with Engineering Manager to ensure Project Tasks and Ticket Escalations are handled in a timely manner.
- Assist with new client deployments, including onsite network infrastructure replacement and back-end Office365, Intune, Azure, and Google Workspace configurations.
- Contribute to the development and implementation of our technology stack, ensuring alignment with our business goals.
- Ensure the security, reliability, and efficiency of our IT infrastructure.
- Stay abreast of the latest trends and technologies in IT, evaluating their potential impact on our operations.
- Provide prompt and cordial Email / Phone support as an Engineer, working with the help desk staff, resolve project tasks or tickets within SLA deadlines.
- Diagnose technology issues submitted by external clients, work with team in some instances for scheduled onsite tasks at external client sites.
- Work with Engineering team on Escalated tickets or reoccurring issues to identify and resolve root causes.
- Establish, Document, and implement technology processes and procedures.
- Follow Established (approved) Documented procedures from a shared knowledgebase.
- Ensure Time Entries are entered accurately, to ensure clients are billed properly.
- Handle Tasks, and IT Projects as directed by Management.
- 5+ years relevant work experience. Experience with IT MSP, MSSP preferred.
- Ideal Candidate will have experience in Office365 Environment Buildout & Migrations (or similar), and an understanding of PowerShell/Graph API
- Office 365 Experience including O365 / Azure / Intune Administration; User, Group and Exchange Management, including Device Enrollment and Troubleshooting.
- Experience with Cloud Services such as CISCO Meraki Networking Appliances, Citrix, Smarsh, Global Relay, OneDrive, IT Glue.
- Experience with Remote Desktop Software, ideally Connectwise Automate (Control), Addigy, and Splashtop.
- Workstation / Server Experience: Windows Desktop, Windows Server (Azure VM / Physical), and MacOS.
- PowerShell/Graph API scripting on an intermediate or higher level.
- Networking experience with understanding and configuration of Routers, DNS, VLANs, NAT, and VPN.
- Domain management (including modifying DNS and Mail Records.)
- Email, Phone, and Physical (onsite) support.
- Ticketing Systems such as Connectwise Manage, ZenDesk, Spiceworks, or Solarwinds.
- Preferred Industry certifications: Microsoft Cloud Certifications (MD-102, AZ-140, Microsoft 365 Certified: Administrator Expert, Microsoft Certified: Azure Security Engineer Associate , Microsoft 365 Certified: Endpoint Administrator Associate, etc. ) Comptia Network+, MCSA , Microsoft IT Support.
- Ability to provide technical support coverage between the hours of 7am-6pm.
- Excellent communication skills.
- High level of accuracy and attention to detail.
- Capable of lifting 50lbs.
All your information will be kept confidential according to EEO guidelines.
Salary: $90,000 - $105,000
- Competitive Base Salary & Bonus
- Summer Days
- Medical, Dental, Vision
- Generous PTO
- Generous Sick Days
- Work Anniversary Recognition Program
- Team Bonding Events
- Paid Parental Leave
- Retirement Plan 401(k) Match
- Mentorship & Training
- Bonus for Employee Referrals
- Succession Bonus Program (e.g. CPA, CFA, etc.)
- Career Advancement Opportunities
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