Senior Home Care Coordinator

Do you love leading caregivers and helping them be successful? Do you want to play a vital role in supporting Home Care clients and meeting their unique needs?

If you answered Yes…then we want YOU to Apply Today!

Who We Are

One of the fastest-growing companies in America, Family First is the leader in providing comprehensive solutions for the care of an aging loved one. At a time when more families than ever are caring for a loved one, Family First is here to help with Care Management, Home Care, Licensed Counseling, and other services to help families make it through the complicated challenges that come with being a caregiver.

If our mission and values speak to you…we would love for you to Apply with Us!

Position Details

Family First is growing because people learn about our unique set of family-centric services. The Senior Home Care Coordinator provides mentorship, training, one-on-one guidance, and support to in-home CarePros while providing excellent customer service and professional care to clients and offers administrative assistance. As a Senior Home Care Coordinator, provides mentorship and guidance to new and developing Home Care Coordinators. Consistently matches field employees with clients based on the needs and field staff’s skill level and attributes.

Job Duties

CarePro Support:

• Support, supervise, schedule and direct assigned CarePros (caregiver)

Client Support:

• Conduct new client assessments
• Develop customized care plans for each client
• Function as the primary point of client/CarePro contact, addressing issues/concerns using judgment consistent with standards, practices, policies, procedures, regulation, or law.
• Appropriately document client and/or CarePro communication with timely updates to client care plans in all applicable systems and/or processes
• Participate in regularly scheduled on-call rotation to handle off-hours staffing needs
• Be available as backup CarePro for call-ins and last-minute shifts

Staffing Support:

• Efficiently schedule CarePro/client based on CarePro skill set and client needs
• Utilize effective staffing skills to strategically staff CarePros avoiding overtime whenever possible
• Regularly monitors the Home Care department’s monthly staffing statistics and develop solutions to increase client hours and satisfaction
• Maintain communications with client, client’s families, or guardian regarding changes in scheduling hour or staff.

Other Responsibilities:

• Ensure compliance with WAC & RCW for self and assigned CarePros
• Maintain flexibility and reliability; travel within assigned service areas as needed and expected; provide overall support to the Home Care department as needed

Qualifications

• 3+ years of supervisory experience required
• 2 years of Home Care/home health administrative experience is highly preferred
• Current HCA or CNA or willingness to gain certification
• Strong staffing/scheduling experience is highly preferred
• Ability to continually meet and exceed position KPI's
• Strong time management and organization skills

• Nurse Delegation experience preferred
• Diabetes Delegation preferred
• Current CPR certificate or willingness to obtain certification within 14 days of employment
• Ability to travel required within the assigned service area
• Comply and maintain valid Driver’s License, vehicle insurance and clean DMV record
• Strong computer and technology acumen
• Strong leadership skills with an elevated level of professionalism

Compensation: Family First is committed to providing market competitive, equitable pay to all employees

Compensation: $28-33/hour depending on relevant experience.

Benefits: Family First is proud to offer the following benefits to employees

• Amazing Workplace Culture and Supportive Environment
• 401(k) with company matching contribution
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 10 paid Holidays
• Professional development assistance
• Same day pay available through Tapcheck

Job Type: Full-time

Work Location:

Location Tacoma, WA

Hybrid – Regular travel to client’s homes is required

Schedule:

• FT- 8-hour shift
• Work days – Friday-Tuesday