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Summary
The Director Customer Logistics is primarily responsible for operations management, safety, financial and customer relations for one or more customers with multiple warehouse locations. This individual is responsible for ensuring LEAN and Continuous Improvement deployment for assigned accounts and expanding business with current customers to support business changes and introduce new services. This position participates in business development activities with new customers and will typically manage $10M to $30M in operating revenue for multiple logistics/warehouse operations, as well as the complexity level of the business. Depending on the customer requirements, additional areas of responsibility may include transportation, packaging and/or reverse logistics. This position is responsible for leading, guiding, training and directing location managers including GLM I and GLM II at assigned accounts.
Essential Functions
Build and maintain relationships with customer(s) at a regional or corporate level based on operational execution and value creation. Represent Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR)
Forecast, plan, manage and ensure assigned accounts meet defined financial targets. Develop and implement mitigation plans as necessary.
Manage operations to meet or exceed internal and external Key Performance Indicators(KPIs). Implement mitigation plans if necessary. Lead account(s) during peak seasons, special projects, and implementations.
Identify expansion opportunities with current customer(s). May participate in business development and start up activities for new customers.
Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets
Oversee the deployment of Ryder's Lean Guiding Principles and foster a culture of continuous improvement
Hire, train, guide and supervise Group Logistics Managers (GLM) I and II to meet the requirements of the positions within the accounts
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
Excellent problem solving skills
Excellent oral and written communication skills with demonstrated leadership capabilities
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as a member of a team
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detail oriented with excellent follow-up practices
Ability to inspire and develop others
Ability to create and develop an inclusive and engaged work environment
Ability to effectively oversee management of Profit and Loss statements using data sets
Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred
Qualifications
Bachelor's degree in business, logistics, supply chain or related field or an additional two (2) years related experience required.
Master's degree preferred
Eight (8) years or more Logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportations hubs, etc. required
Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required
Six (6) years or more managing, leading and developing direct reports required
Six (6) years or more managing large multi-level teams required
Five (5) years or more P&L responsibility including forecasting and managing financial targets required
Five (5) years or more prior experience implementing a LEAN work environment preferred
Four (4) years or more managing customer KPIs required
Four (4) years or more managing customer relationship and interaction required
Three (3) years or more experience providing customer and senior level management presentations preferred
Some sales experience preferred
Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred
DOT Regulated - No
TRAVEL - 50% - 60% (anticipated)
Applicants from California, Connecticut, Colorado, Hawaii, New Jersey, New York City, and Washington - Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc. The salary for this position ranges from $115,000 to $130,000. Salaries may be supplemented with a bonus as applicable and/or as business conditions allow.
Job Category: Logistics
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)
Current Employees:
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