Senior Experience Research Lead (Qualitative), Vice President

We are seeking a Senior Experience Research Lead to lead and influence qualitative research within Branch Operations.

The Senior UX Research Vice President leads large and impactful initiatives within Branch Operations, utilizing a facilitative leadership Senior Experience Research Leads oversee complicated, strategically important research initiatives.

Success in this role comes from delivering actionable insights that drive innovation across product development teams, taming complexity for our users. Additionally, Researchers catalyze turning all of product development into a learning organization, guiding others on how to better conduct research and get the most out of our findings. Experience Research Leads are also expected to be strong cross-functional partners with Product Management and Engineering, informing prioritization, planning, and decisions along the way to execution.

Job Responsibilities

• Lead multiple aligned research teams to support Branch Operations
• Independently and autonomously plan the development of new research studies based on understanding business strategy and knowledge gaps
• Lead product discovery planning, with design and product partners; inform future direction, including next generation vision, OKRs, roadmaps
• Structure, plan, design, administer, and report on complex research initiatives, and produce associated materials (e.g., research agendas, discussion guides, generative exercises etc.).
• Go beyond standard 'findings and insights' reports, toward compelling presentations that connect customer needs and ability with business goals; present this work to MDs, GMs, and other senior leaders
• Prepare and teach introductory training material on Experience Research, primarily for other user experience practitioners
• Maintain and uphold research practice and output standards across a Line of Business

• Bachelor's Degree in relevant research or design discipline (e.g., Interaction Design, HCI, Anthropology, Cognitive Science), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Expert User Research skills across all forms of research (evaluative, generative, formative); Continued development in adjacent skills such as UX Writing, Information Architecture, and Interaction Design
• Advanced project planning and management skills
• Ability to lead a complex research study from beginning to end independently
• Prior work involves collaboration within design teams (with UX Researchers, Product Designers and Content Designers) and cross-functionally (Product Management, Engineering)
• Comfortable and confident when presenting work to executives
• Robust understanding of the business needs, and how research connects with it

• Advocate for Accessibility Guidelines and Inclusive Design practices
• Mastery of UX Research tools for diary studies, remote research, and usability testing

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans