Senior Enterprise Logging & Monitoring Engineer

Job Description
Job Summary:
As a Senior Enterprise Logging and Monitoring Engineer, you will lead the design, implementation, and optimization of comprehensive logging and monitoring solutions for complex IT infrastructures. Your role involves leveraging advanced expertise in enterprise level tools, scripting for automation, and applying sound security and industry standard practices for issue detection and incident response. Beyond technical proficiency, you will be required to demonstrated leadership by guiding troubleshooting efforts, collaborating with cross-functional teams, and contributing to strategic logging and monitoring initiatives aligned with organizational objectives. Effective, communication, mentoring, and a commitment to staying current with industry advancements are integral to success in this senior-level position.
Job Duties and Responsibilities:

• Spearhead the design and implementation of advanced logging and monitoring solutions for complex IT environments.
• Provide expertise in selecting and configuring tools ensuring optimal performance and scalability.
• Utilize scripting languages to automate and customize logging and monitoring workflows, enhancing efficiency and accuracy.
• Lead troubleshooting efforts for complex issues, providing guidance to junior team members and collaborating with other IT teams to resolve incidents effectively.
• Collaborate with cross-functional teams, communicating effectively to understand requirements and integrating logging and monitoring solutions into overall IT strategies.
• Contribute to the development and execution of strategic logging and monitoring initiatives aligned with organizational goals.
• Mentor junior team members, fostering skill development and knowledge sharing within the team.
• Demonstrate leadership qualities by setting standards, encouraging innovation, and promoting a collaborative team environment.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise, and report known or suspected violations to the appropriate company authority in a timely fashion.
• Performs other related duties as requested.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Synovus is an Equal Opportunity Employer supporting diversity in the workplace.
Minimum Requirements
Minimum Education:

• Bachelor's degree in Computer Science, Engineering or other related technical field or an equivalent combination of education and experience.

Minimum Experience:

• 5 to 7 years of experience supporting a variety of technologies and functions including virtualization experience.

Required Knowledge, Skills, Abilities:

• Understanding of distributed systems architecture and general knowledge of multiple technical disciplines
• Understanding of software development life cycle and various components that make up the software pipeline
• Scripting skills across multiple languages
• Understanding of Windows server and Linux distros (RedHat preferred)
• Understanding of a variety of network and security protocols
• Knowledge of a variety of technologies and protocols
• Ability to quickly shift between technology stacks
• Verbal and written communication skills for technical and non-technical audiences

Additional Information
Required Knowledge, Skill, Abilities:
• Advanced expertise in Enterprise Logging and monitoring toolsets demonstrating in-depth knowledge of platforms like SolarWinds, Dynatrace, Thousand Eyes, Devo, Splunk, App Dynamics, etc.
• Extensive experience in designing and implementing comprehensive monitoring solutions for complex IT infrastructures, including cloud, on-prem, hybrid and SAAS environments.
• Proficiency with coding/scripting in one or more common languages for advanced automation and customization of logging and monitoring workflows. (I.E. Python, YAML, JSON, Perl, HTML5, PowerShell, XML, etc.)
• Proven ability to lead troubleshooting efforts, especially in critical incidents, and provide guidance to junior team members.
• Strategic thinking and ability to contribute to the development of logging and monitoring strategies.
• Continuous learning mindset, staying abreast of industry advancements and emerging technologies in the field of Enterprise Logging and monitoring.
• Understanding of standard ITIL processes like Change Management, Incident/Problem Management, Knowledge Management, and others
• Ability to quickly shift between technology stacks
• Verbal and written communication skills for technical and non-technical audiences
• Ability to work individually and as part of a team
• Ability to work effectively with all organization levels
• Ability to remain calm under pressure and adapt quickly to change
• Strong communication and interpersonal skills
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