Senior Director, Technology, Mobile Apps And Post Purchase Experience

As the Senior Director of Technology for Mobile and Post-Purchase Experience at Nordstrom, you will be at the forefront of our commitment to exceptional customer experiences through innovative mobile solutions and seamless post-purchase services for both Nordstrom and the Nordstrom Rack brand. You will embody Nordstroms values by cultivating an inclusive and respectful work culture, advocating for customer-centricity, and taking full ownership of your teams contributions to our communitys success.

This role requires a dynamic leader who can collaborate across multiple departments to ensure seamless integration of mobile technology with the broader digital ecosystem, and to enhance the customer journey through the entire post-purchase lifecycle.

A day in the life…

• Lead with a customer-first approach, continuously seeking to understand and exceed customer expectations through innovative technology solutions in partnership with business stakeholders and product management

• Develop and execute a cohesive technology strategy for consumer Mobile Apps and Post-Purchase Experiences that supports our business ambitions and our technology priorities

• Promote a culture of accountability and excellence within your team, encouraging proactive decision-making and process optimization to refine the customer journey.

• Drive the adoption of best practices in agile software development, continuous integration, and automated testing to accelerate time-to-market and improve quality.

• Spearhead innovation by nurturing a curious mindset among team members, inspiring bold ideas and challenging the norm to meet evolving customer needs.

• Deliver sustained results that not only fulfill current standards but also strategically position Nordstrom for long-term prosperity, ensuring a collaborative and high-performance team ethos.

• Partner closely with business stakeholders and Product Management to successfully deliver for our customers

You own this if you have…

• A visionary outlook combined with hands-on execution to drive the mobile and Post-purchase technology roadmap.

• A collaborative leadership style that builds strong relationships and empowers teams to thrive.

• A relentless pursuit of excellence, with a continuous improvement mindset that elevates our technology stack and customer experience.

Requirements

• Bachelors or Masters degree in computer science, Information Technology, or equivalent experience.

• Minimum of 15 years of professional experience in technology, with at least 10 years in a leadership role managing technical teams using agile methodologies

• Deep understanding of mobile platforms (iOS, Android), technologies, and development frameworks.

• Proven track record of successfully launching and managing mobile applications and technology projects.

• Demonstrated leadership in guiding sizeable cross-functional teams, instilling values of respect, inclusion, and community.

• Exceptional communication skills, with an emphasis on active listening, empathetic leadership, and the ability to forge trust across various levels of the organization.

• Strategic acumen with a zeal for innovation, embracing change, and delivering transformative solutions that exceed customer expectations.

• A commitment to operational excellence, with a focus on delivering robust, stable, scalable, and cost-effective technology solutions.