Senior Director Of Operations

UST Overview

UST is headquartered in Greenville, SC and offers support for all our team members and clients across the country. UST is a national logistics solutions company. We work with retailers and supply chain providers to transform the industry through operations, technology-based systems, and creative management solutions. We’re dedicated to transforming our industry through innovation and technology. We understand both the retail and fulfillment side of the business, which makes us experts at managing warehouses, transitioning product, and interacting with customers.

We want our newest team member to be a team-player and take immense pride in what we do. We have continued to grow and are excited to add another to the UST family

Senior Director of Operations Overview

As the Senior Director of Operations, you are expected to provide operational oversight and act as your region’s subject matter expert by leading Regional Directors in their daily operations; ensuring they are effectively coaching and developing the Field Management team to drive company and client standards and to meet or exceed goals, including financial targets. In this role you will develop and maintain professional relationships with the client’s operational management teams and drive superior levels of service as expected by the company’s customers.

Responsibilities

(include, but are not limited to)

• Oversee multiple operations with an emphasis on achieving service and financial objectives
• Manage the divisional budget
• Monitor daily and weekly reports to ensure financial objectives are being achieved and deficiencies are identified and addressed
• Gather, analyze, and interpret data and metrics to ensure all operations have ample IC’s to meet monthly forecasting
• Ensure all operations have adequate levels of trained personnel to operate successfully Monitor contractor earnings and lead programs that limit the exposure of contractor debt
• Drive for results that meet or exceed the UST & Client service and KPI standards
• Grow and foster strong client relationships with internal and external partners
• Conduct frequent visits within the division, no less than once monthly (extensive travel required)
• In coordination with the SVP, develop and lead innovative programs to train, evaluate & coach staff in the successful operation of their locations
• Partner with Regional Directors to monitor ride behinds and site audits for the evaluation of area and location staff and independent contractors to determine skill levels to identify and lead coaching opportunities
• Supervisory responsibilities to the Regional Director of Operations (direct), Regional Operations Coordinator (direct), Market Managers (indirect) and Assistant Market Managers (indirect)
• Assist with new start-ups to ensure they are rolled out in a manner that creates long term success
• Conduct business in a manner which will enhance the reputation of UST, our contractors & customers
• Ensure all operations are consistently in compliance with DOT, OSHA, and UST requirements

Requirements

• Bachelor’s degree and 4 or more years of relevant experience, or 6-10 years equivalent combination of education and experience
• Up to 80% travel and 24/7 availability depending on performance of division
• Proficient in Microsoft Office including Word, Excel, PowerPoint, OneNote, and Outlook
• Knowledge of DOT regulation
• Effective verbal and written communication
• Experience creating and analyzing statistical and financial reporting
• In-depth knowledge of diverse business functions and principals (ex. finance, customer service and employee management)
• Ability to make independent judgments which have considerable impact on the organization
• Proven ability to problem solve, and create innovative solutions
• Balance customer satisfaction with cost effectiveness
• Multi-task and provide thorough follow-up and detailed action plans
• Create and execute detailed plans alongside the SVP

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Walking, bending, stooping, twisting, and lifting several times a day

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Temperature controlled office environment and non-temperature-controlled warehouse environment

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the duties, knowledge, skill, and ability required to perform this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.