Senior Director Of Operations

JOB PURPOSE: The Senior Director of Operations (SDO) works as part of the Executive Team and is responsible for overseeing ongoing campus operations and procedures. The SDO is responsible for daily operations in support areas (IT, maintenance, kitchen, and dock and logistics), monitoring personnel and operational procedures and helping ensure compliance with regulations. Maintenance, kitchen, and dock areas directly report to the SDO. This position is also responsible for vendor management and special projects as assigned. The Senior Director of Operations (SDO) will be unrelenting about promoting and implementing processes and procedures that improve Siena Francis House operations and are consistent with best practices for nonprofits.

The SDO plays a critical role in the leadership for the non-profit organization, supporting Siena Francis House priorities while providing cohesion and fostering collaboration amongst multiple departments and complex initiatives- both future and existing. This position reports directly to the CEO. The SDO will lead, or co-lead, initiatives including but not limited to: accreditation, guidelines and principles compliance, and security.

ESSENTIAL FUNCTIONS:

• Plan, develop and implement strategies for operations management to meet organizational performance plans within budget and timelines.
• Ensures activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
• Monitor, measure and report on operational issues and opportunities including achievements within agreed formats and timescales.
• Manage and control departmental expenditure within agreed budgets.
• Contribute to the evaluation and development of operational strategy and performance in co-optation with the executive team.
• Establish and maintain archives to operational programs, maintenance programs, ISO and any other programs identified as containing historic value and institutional knowledge.
• Establish, implement and maintain short- and long- range departmental goals, objectives, policies and operating procedures.
• Oversee development of and adherence to organizational policies and procedures.
• Assume overall responsibility for the day-to-day performance of all of the functions and activities that are supervised by managers/directors who report to the SDO.
• Contributes to the creation and stewardship of organizational culture and ethos, both internally and externally.
• Supervises 3-5 direct reports including kitchen, dock, maintenance, and IT. In-direct supervision of 7-10 individuals.
• Oversee all operations daily and reports directly to the CEO, ensuring that all business operations are smooth and efficient.
• Implement HIPPA compliance program for compliance related to federal regulations.
• Establish productive working relationships between and among the Senior Leadership Team, CEO and the staff to ensure that Siena Francis House operates profitably and productively.
• Helps establish and execute organizational priorities on weekly, monthly and long-term basis.
• Other duties as assigned throughout the organization.

KNOWLEDGE, SKILLS AND ABILITIES:

The SDO will take Siena Francis House priorities and direction and translate them into day-today standard operating procedures. He or she will monitor and assess ongoing strategies, conduct midcourse corrections and generally keep the senior leadership team informed of Siena Francis House’s operations, including how its finances, technology, staffing relate to important goals. In order to do that effectively the incumbent will have the following:

• Background of success in process improvement, change leadership and change management.
• Commitment to results; “can-do” mindset with emphasis on accountability.
• Ability to recruit, train and manage staff to perform a wide variety responsibilities.
• Ability to assimilate a high volume of information across disciplines and departments, providing leadership and support to senior staff and experts in each of those disciplines.
• Ability to creatively problem solve, and make and implement decisions quickly and soundly.
• Experience at strong motivational and staff leadership abilities.
• Knowledge of nonprofit best practices.
• Knowledge of HPPA compliance and mental health and substance abuse services.
• Ability to thrive in a fast-paced environment and exemplify leadership and composure under pressure, while maintaining high morale.
• Ability to work with a wide range of people representing various backgrounds, levels of training, and career stages.
• Experience in project management and leading projects.

Agency Culture:

The business and social environment we operate in today has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Siena Francis House aspire to the following:

• A commitment to the agency’s mission, vision, and values.
• A commitment to excellence in everything we do.
• A commitment to accreditation as well as performance and quality improvement.
• A commitment to outcomes and measured results.
• A commitment to innovation and to what is possible.

Accountability:

• Execution of Organizational Goals
• Budget Responsibilities Planning, development and implementation
• Supervisory Responsibilities To all program managers and directors
• Training/Developing Staff For programs and services
• Management of Program For all programs and services
• Negotiator Government and foundation grants
• Program Development

EDUCATION AND EXPERIENCE REQUIREMENTS:

• A bachelor’s degree
• 3 to 5 years successful senior leadership experience
• A valid driver’s license
• Excellent management and communication skills.
• Highly detail oriented.
• Excellent communication and presentation skills

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is an office setting with varying degrees of temperatures and noise levels.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:
Siena Francis House provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic that is protected by federal, state or local law.

E-VERIFY:
Siena Francis House is a participant in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For information about the E-Verify program, please visit: http://www.uscis.gov/e-verify/employees.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to be successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, lift and/or move up to 50 pounds, and talk and hear. The employee is occasionally required to sit, and reach with hands and arms. The work environment may have extended working hours, frequent time constraints, and shifting priorities, contributing to physical and mental stress. Specific vision abilities required by this job include close vision.