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SalaryABOUT FNTS
As a nationally recognized Cloud Service Provider, FNTS has a proven history guiding our customers through their cloud journey. FNTS has a passion for all things multi-cloud and provides flexible cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top-of-mind. With an elevated security posture consisting of layered security solutions, FNTS specializes in partnering with customers in highly regulated and compliance-driven industries.
Our culture and our employees are the heart of our story – and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Our Modern, Flexible Workplace:
We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you! It is anticipated that an incumbent in this role will work remotely 100% of the time and will share a hoteling workspace if/when working onsite, as determined by business needs. The incumbent can work remotely from anywhere in the United States, unless otherwise specified in the job posting. Work location is subject to change based on business needs.
Summary of The Job:
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About This Role:
Company Overview
With over 20 years in the managed IT services industry, First National Technology Solutions (FNTS) is a leading provider of flexible, hosted and remote managed services. FNTS operates multiple state-of-the-art data centers and as well as customized public cloud solutions and best-of-breed technology. FNTS is a nationally recognized leader in managed IT services with a classic Midwest culture and employs an expert team who places high value on work ethic and personalized customer service. FNTS is a subsidiary of First National of Nebraska Inc. (FNNI), a $23 billion multi-state holding company headquartered in Omaha, Nebraska, with a strong heritage of banking excellence that dates back more than 150 years.
Role Definition
The IBM Mainframe Director of Operations is responsible for all FNTS IBM Mainframe Cloud customer success and ensuring that the FNTS IBM Mainframe Cloud Operations team provides excellent customer experience. This includes providing all day two operations, keeping IBM and ISV programs current, and optimizing the performance of all customer environments. This person will develop and implement standards and best practices for delivering observability, anomaly detection, alerting, automation, and optimization of customer infrastructure and Mainframe Operations. The Director of Operations will be responsible for the daily operations of the IBM Mainframe Cloud product lines including MFaaS and IaaS for zOS, VSE, and zVM as well as DB2, CICS, and other solutions as necessary. This individual is responsible for providing leadership and guidance to the Mainframe Operations team to ensure expertise in delivering IBM Mainframe products and services. This role is also responsible for managing and monitoring the day-to-day activities associated with delivering the products and services to the customer, including but not limited to, customer relations, support, technology, incident management, architecture standards, and successfully managing technical projects.
Primary Responsibilities:
- Responsible for the day-to-day management and optimization of all IBM Mainframe customer environments.
- Develop and implement best practices for monitoring, anomaly detection, alerting, automation, optimization, and capacity planning of all infrastructure and transactions processed on the mainframe.
- Ensure that day to day operational needs and projects for IBM Mainframe customers are identified and met.
- Utilize IBM and ISV tools and applications to provide visibility and optimization of customers environment.
- Recommend continuous improvement and tuning strategies for Mainframe customers.
- Responsible for establishing and reporting on goals, strategies, key performance metrics, and plans necessary to exceed mainframe customer expectations.
- Understands and anticipates customer needs and takes action to provide high quality products and services to exceed their expectations.
- Provide technical and service delivery direction for IBM Mainframe Operations.
- Deeply understand customer needs and evangelize them with a wide set of partners.
- Solve complex problems strategically with results-driven execution.
- Develop and implement standard processes for Mainframe Operations that ensures customers solutions are current and optimized.
- Constantly retrospect, prioritize and course correct to optimize customer environments and day to day operations.
- Provide IBM Mainframe operational best practices.
- Keep abreast of IBM Mainframe product feature releases, especially those used in day two operations and optimization.
- Manage the technical planning and execution of IBM Mainframe Operations.
Leadership Development & Cultural Commitments:
- Exhibit behaviors in alignment with our Cultural Commitments
- Works in partnership with others across the organization to maximize the IBM Mainframe Customer Experience.
- Partners with IBM Mainframe Director of Engineering to provide immediate optimization of recently deployed customers.
- Responsible for building strong relationships and collaborative partnerships within the organization to understand the business opportunities and challenges.
- On a regular cadence, meet with cross functional teams to discuss opportunities to improve our processes and delivery.
- Fosters positive working relationships within FNTS teams.
- Orchestrate organizational initiatives to promote and ensure product success to exceed customer expectations.
- Provide leadership, motivation, coaching and assessment to ensure optimum performance and service delivery in support of company and department goals.
- Responsible for attracting, selecting, and on-boarding a diverse and qualified team and determining the appropriate team resource requirements to meet the strategic direction.
Job Qualifications
- 7+ years of Mainframe Operations management experience
- IBM Mainframe product expertise including tools used for observability, anomaly detection, alerting, automation, optimization, and capacity planning.
- IBM Mainframe expertise for zOS, VSE, and zVM
- IBM Mainframe software and licensing expertise
- IBM Mainframe hardware and software pricing expertise
- Bachelor’s degree in Computer Science, Engineering or equivalent
- Passion for building great customer experiences.
- Deep customer & user empathy, and ability to identify customer needs
- Excellent interpersonal, communication & cross-group skills
- Exceptional problem solving, strategic thinking and technical skills
- Self-driven and able to work with minimal direction
- Track record of managing and optimizing complex, large IBM Mainframe programs
- Expertise in coordination and escalation to IBM Mainframe support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems
- Managed Service Provider experience
- Demonstrate strong analytical, troubleshooting, and problem-solving skills
- Aware of best practice security approaches for information protection in a Mainframe environment
- Able to present business cases, strategies, and solutions to management and customers
- Excellent customer service
The Ideal Candidate for This Role:
Has managed teams of engineers that are experts at managing multiple customer Mainframe environments.
Equity, Diversity, & Inclusion:
FNTS is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. We strive to reflect the diversity of the communities we serve in the makeup of our workforce.
See the full FNTS Equity, Diversity, & Inclusion Statement
here
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
