Senior Director, Business Solutions

Job Number FY24-00038 / Job Type Full-Time - Professional / FLSA Status Exempt

Division Continuing Education / Department Continuing Education / Location Westminster, MD

Salary $75,425.00 - $101,824.00 Annually 

Salary Details: This position will be placed on the College 12-month Exempt Staff salary scale at grade 110. Actual salary placement based on qualifications and experience. Position includes an excellent fringe benefit package.

Opening Date 04/17/2024 - Closing Date 5/1/2024 11:59 PM Eastern

Job Summary

This position is responsible for developing workforce and Business Solutions for businesses and government.  It oversees entrepreneurial programs and initiatives along with contract training and services. The position is the primary contact for continuing education in the business community and is responsible for securing and negotiating training and consulting contracts.  It reports to the Dean, Workforce, Innovation and Community Advancement.

Essential Job Functions

           Generates Contract Training Revenue

• Drives revenue by selling contract training and services to the businesses and government; works with business owners, leaders, and human resources professionals to create long-term partnerships that are beneficial to the organization and are consistent with the College’s mission to support county business and economic growth; conducts client calls and works collaboratively with human resources managers, organizational development directors, and/or business owners to analyze training and development needs; gathers data and recommends appropriate solution strategy to include training, performance management and/or other OD interventions provided by the College or its partners; plans and conducts front-end analysis and related organizational assessments; analyzes results to create appropriate solutions; conducts research, prepares proposals, and assigns pricing to client projects. Collaborates within the Workforce, Business & Community Education division to generate executable solutions for clients and ensure excellence in all services and training. 

           Establishes and Implements Business Solutions Business Plan

• Establishes the Business Solutions business plan, oversees marketing and outreach efforts, monitors revenue and expenses for assigned units to ensure fiscal goals are achieved; manages unit budget and approves expenditures.

    Leads Entrepreneurial Activities

• Provides leadership to Miller Resources for Entrepreneurs and the Small Business Development Center for the Northern Region so that these entities can provide excellent business consulting services to their constituents.   Advocates for funding for entrepreneurial programming at the local, state, and national levels. Identifies potential funding sources, including grants, and collaborates with finance, the grants coordinator, and other stakeholders to apply for grants and insure successful and timely implementation, compliance, and reporting for awarded grants. Supports the SBDC Director for the Northern Region in liaising with University of Maryland and the Small Business Administration. Assess and monitor the return on investment for the College’s entrepreneurial activities and programs. 
• Manages assigned staff and programs;  ensures outcomes and goals (enrollment and revenue) are achieved;  manages and coaches direct reports by providing guidance and ongoing feedback;   sets goals and monitors performance; provides guidance on employee issues as needed.

• Supervisor duties may include, but are not limited to, managing workflow, setting goals, hiring, training, evaluating performance, providing feedback, creating/maintaining schedules, signing off on time/attendance, helping to resolve employee issues/discipline.

    Community Engagement

• Collaborating with College stakeholders and working independently creates awareness of the College’s value within the community.   Conducts community presentations to businesses, associations, and professional groups to make them aware of workforce training and business services; works with community partners such as economic development, business, and employment research center (one-stop), chamber of commerce, and professional organizations to ensure community educational needs are met through open enrollment and customized contract training.
• Develops and maintains membership and liaison with businesses, community organizations, professional associations, government agencies, and other local entities as needed.
• Assists Vice President and WBCE staff with new internal and external initiatives related to business outreach.
• Performs other duties as assigned.

Minimum Requirements to Perform Work

• Bachelor’s Degree and seven years’ experience required, preferably in Business Administration, Human Resources, Organizational Development, or related field.
• Excellent consultative sales skills, ability to influence decision makers, and effective oral and written communications skills required.  
• Knowledge of programs, courses, curricula, and initiatives that support individual and organizational learning.  
• Skilled in data collection and analysis including assessments/surveys, interviews, and focus groups, preferred. 

Preferred

• Master’s Degree in Business Administration, Human Resources or Organizational Development.
• Any of the following ; PMP, Certified Coach, SHRM credentials, Grant writing certification, DISC certification, DDI approved trainer, MBTI Certified Practitioner, Lean Six Sigma belt, leadership, SBA accredited consultant, Certified Professional Sales Person, Certified Professional Sales Leader, and/or similar credentials.
• Experience performing these duties in an institution of higher education.

Supplemental Information

This position will be placed on the College 12-month Exempt Staff salary scale at grade 110.  Actual salary placement based on qualifications and experience. Position includes an excellent fringe benefit package.
 

PHYSICAL DEMANDS:

The work is normally sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.  Additionally, the following physical abilities are required:   

• Hear/talk/communicate – Must be able to exchange information and communicate 
• Visual Acuity - Ability to perceive or detect surroundings
• Mental Acuity – Able to focus, concentrate, understand, and convey subject matter
• Repetitive motion (i.e., keyboarding)
• Stand/sit/walk/able to move or traverse from one area to another

WORK ENVIRONMENT:      

College campus, direct contact with diverse students, staff, faculty and the general public in classrooms, common areas, offices, and campus environments; off-campus locations, and businesses.  Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office, meeting, and training rooms.  Use of safe workplace practices with office equipment; computers for data entry and word processing with some highly technical applications and new technology systems; avoidance of trips and falls; observance of fire and building safety regulations; observance of College policies; and observance of traffic laws when/if driving college vehicle. 

To qualify for employment, selected candidates must:

* successfully complete a criminal background check (for designated positions)

* be able to work on campus as of the first day of employment

* be a resident of DE, MD, PA, VA, WV or DC as of the first day of employment

* be currently authorized to work in the US, as the College does not offer Visa sponsorship

Carroll Community College has the right to revise this position description at any time, and this position description does not represent in any way a contract of employment.

Carroll Community College is committed to creating a diverse, equitable and inclusive environment.  Carroll Community College is committed to Equal Opportunity Employment.