Senior Desktop Support

TITLE: Senior Desktop Support

LOCATION: Houston

TYPE: Contract to hire

SALARY: Depends on Experience

SUMMARY:

The Senior Desktop Support Analyst, qualified candidates will serve as Level 2 support for PC Help Desk issues. They will be charged with ensuring issues are solved the first time and in a timely manner by monitoring, analyzing, and evaluating the performance of Help Desk resources. The Senior Desktop Support Analyst will develop and maintain desktop software environment. The candidate must be prepared to be in charge of creating, testing, and deploying workstation images and software packages. Candidates with extensive knowledge of software packaging and deployment would be highly considered.

DUTIES:

• This position plays a role in all facets of desktop management, including software distribution, security, and asset management.

• Prioritization of issues

• Manage projects throughout their lifecycle

• Provide reports to management on Help Desk activity

• Train end-users and provide support for Help Desk Analysts

• Travel of 20–30%

REQUIREMENTS:

• 5+ years relevant experience or related degree

• Must have experience working in WAN environment, providing end-user support, Installation, and repair of hardware and software.

• Superior customer service, communication, and interpersonal skills

• Mastery knowledge of Microsoft operating systems (Windows 10+)

• Advanced knowledge of data networking, LAN, and WAN concepts

• Advanced knowledge of systems security and account provisioning

• Proven analytical and problem-solving skills

• Highly self-motivated and directed

• Experience working in a team-oriented, collaborative environment

EDUCATION:

• Bachelor’s degree in Computer Science, Management Information Systems, or related degree, Commensurate work experience in lieu of 4 year degree