Senior Desktop Support Technician

Job Title - Senior Desktop Support Specialist

Duration - Long Term

Work Mode- Hybrid/ WFO (3 days onsite per week)

Work Location- Irving, Tx

Position Summary:

We are looking for a candidate who’s expert in participate in the configuration planning for desktops that will be installed within office location's including imaging requirements, and confirmation of requirements at each position within the office campus, Also in creating, maintaining and supporting ability to establish and maintain effective working relationships inside and outside the organization; and possess a winning attitude and strong team player mindset.

PRINCIPAL DUTIES AND RESPONSIBILITIES (May perform any or all of the following):

• Participate in the configuration planning for desktops that will be installed within office location's including imaging requirements, and confirmation of requirements at each position within the office campus.
• Assist in preparing, testing, and loading of the images for the office workstations as decided/defined
• Configure and test workstations in accordance with office policy/procedures at the defined locations within the campus
• Install and test additional software required at each position based upon the role/job function being performed at that location
• Install workstations at designated locations and in accordance with specific requirements at each position. Workstation installation may involve the moving of certain equipment from existing stakeholder locations.
• Install, connect, test displays as defined (multi monitor arrays)
• Install tabletop and under-mount accessories at each position include mouse, keyboard, telephone, radio equipment, KVM equipment, cable management, power strips, etc as required
• Unit test and participate in facility wide integrated testing as required. Coordinate with functional managers on all project teams Maintain/update asset and equipment inventory and related technical

• 7+ years industry experience in a customer-facing technical field such as professional services, engineering, or technical support, with an excellent customer service record
• Broad technical knowledge of Windows and Apple based technologies,networking, firewalls and active directory.
• Good verbal and written communication skills
• CJIS certifiable (no criminal history) as role is exposed to sensitive information
• Prior experience with airport and/or control room environment preferred

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• CompTIA A+ Certification preferred.
• Associates or Bachelor's Degree in an IT related field preferred.
• Two years of corporate help-desk experience preferred.
• Knowledge of Active Directory preferred.
• 2+years of experience in computer and networking hardware setup and installation preferred.
• 2+ years of experience in business user support for hardware and application issues preferred

EFFORT

• Works in an office and/or airport terminal environment.
• Uses keyboard devices and computer monitors.
• Uses reasoning abilities in performing analysis and solving problems.
• Frequently exerts forces equivalent to lifting minimally 50+ pounds Must be able to use ladders and scissor lifts as required from time to time.
• Communicates effectively by telephone, in writing and in person.
• Uses near-visual acuity in reading written documents.
• Drives to locations on Airport property.

About BORDERLESSMIND

“We believe talented digital workers are available globally, but the opportunities are not.”

Since 1999, we have specialized in remote (offshore or nearshore) and onshore staff augmentation solutions. We have been a remote-first business a lot before it becomes cool to be one.

We help ambitious startups and enterprises build remote teams of employees from anywhere in the world, in any time zone.

Our global team skillfully delivers solutions by modernizing Software development, optimizing Cloud infrastructure, leveraging Automation and through emerging technologies.

We take pride in sharing that the average tenure of employees at BorderlessMind is 5 years historically. We work in a tight-knit environment where employees love to stay longer with us as we believe in caring for them through employee wellness initiatives and investing in enhancing the employee experience.

“The ‘Future of Work’ is here to stay. The World is truly Borderless.”

We are strategic talent partners for ISHIR, Digital Success brands and their employer on record.

We are Borderless Minded. Are You?

Job Type: Full-time

Pay: $22.84 - $30.00 per hour

Benefits:

• Health insurance

Schedule:

• Monday to Friday

Work Location: In person