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SalaryYou Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex
Responsibilities:
Responsible for leading, coordinating and maintaining strong controls/compliance while demonstrating advanced-level strategic and tactical delivery in support of building operations, maintenance, troubleshooting and data processing supporting infrastructure activities necessary to support complex Data Center environment.
Collaborates with leadership, project managers, peers, customers and strategic partners to address business priorities, new products or services and performs advanced problem-solving which requires sound judgment and quick action. Reports to DCI Director.
- Lead, perform and deliver monitoring, advance level forensics, issue resolution, performance-based testing, system configurations and long-range planning across Data Center infrastructure and systems. Apply industry terminology, trends and methodologies related to physical layers of facility design.
- Develop, maintain, carry out and enhance detailed installation and preventative maintenance procedures. Apply expertise and experience to analyze various Data Center component and system configurations to optimize performance; providing research findings and recommendations, to leadership, for review/alignment prior to implementation.
- Examine failures for trends and contributing factors, developing and/or performing corrective actions independently. Identify root cause, conduct risk assessments and develop mitigation plans.
- Use sophisticated data capture, monitoring and recording equipment to analyze data; make timely and effective decisions; provide research, findings and directional endorsements, to leadership, and implement aligned upon solutions.
- Install, terminate and install equipment and cabling while working in proximity to hazardous electrical voltages and without interrupting adjacent business critical connections.
- Provide 7x24 on-call, rotational support during facility/site emergency response related events if/when needed/required.
- Provide proactive participation and engagement with leadership in order to coordinate, establish and align upon workflow services and/or on-site staffing priorities/needs.
- Proactively communicate Data Center availability risks to DCI leadership.
- Support leaders in designing, implementing and monitoring compliance across aligned upon policy, standards and procedures.
- Lead internal and vendor resources while completing and monitoring workflow queues.
- Cross-train and/or mentor technicians and peers in relevant skills to support succession planning and skills development.
- Build, maintain and enhance operational training program and evaluation criteria while maintaining program integrity and confidentiality.
Minimum Qualifications:
- AAS, vocational, trade school education, certification and/or equivalent experience in associated Data Center environment (e.g. - electrical, electronics, mechanical, data processing hardware, telecommunications and/or networks).
- Experience in Tier III-IV Data Center environments working with electrical and mechanical plant operations, including conceptual knowledge of the interaction between multiple, large systems and the potential impact of minor changes in any of those systems.
- 10+ years of experience with the following systems: engine generators, paralleling switchgear, centrifugal chillers, chilled water production, HVAC mechanical and plumbing systems, UPS systems and batteries, complex electrical distribution systems (e.g. – 12.47kV, 5kV, 575V or 480V switchgear, DC distribution systems, static and automatic transfer switches and schemes), air handlers, compressors, underground storage facilities for diesel and/or water systems.
- Experience with Microsoft Office Suite desktop applications.
- System/platform domain knowledge.
Preferred Qualifications:
- Advanced knowledge and demonstrated experience with cabling standards and quality practices.
- Advanced knowledge of infrastructure and data processing-based systems and equipment with proven analytical, problem solving and decision-making skills.
- Previous experience as certified DCI Technician (strongly preferred) or equivalent.
Salary Range: $84,000.00 to $139,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
